Daljit Kaur
Brampton,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Fas Gas Plus
11.2020 - 06.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
Circle K
09.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Member
McDonald's
06.2021 - 08.2022
- .
Crew Member
Tim Hortons
11.2021 - 02.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
McDonald's Restaurant
01.2019 - 11.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Diploma - Computer Science
Matrix College of Management Technology And Health
Montreal, QC09.2020
Skills
- Vocational Rehabilitation
- Business Administration
- Maintain Systems
- Train Employees
- Leadership
- Complex Problem-Solving
Timeline
Customer Service Representative
Circle K
09.2022 - 12.2022
Crew Member
Tim Hortons
11.2021 - 02.2022
Crew Member
McDonald's
06.2021 - 08.2022
Supervisor
Fas Gas Plus
11.2020 - 06.2023
Crew Member
McDonald's Restaurant
01.2019 - 11.2019
Diploma - Computer Science
Matrix College of Management Technology And Health
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