Daljinder SINGH
Sarnia,ON
Summary
Reliable in completing given responsibility with full zeal and concentration. Ability to learn new tasks rapidly and solve problems by focusing on minute details. Fluent in speaking, writing and reading English, Hindi and Punjabi languages. Strong problem-solving skill, analytical, & decision-making capabilities and providing efficient customer care. A self-motivated achiever with proven ability to lead projects as well as work co-operatively in the team environment.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
REDTAPE
02.2023 - 06.2024
- Manage large amounts of incoming phone calls
- Generate sales leads - inventory and stocking
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Sales Manager
BAJWA FILLING STATION
02.2020 - 01.2023
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Implemented systems and procedures to increase sales.
Education
CHEMICAL ENGINEERING DIPLOMA -
GOVERNMENT POLYTECHNICAL COLLEGE BATALA
GURDASPUR, PUNJAB, INDIA11.2016
Skills
- Acquire wide knowledge in Microsoft Office including Word, Excel, PowerPoint, and Access, used widely in studies and work environment
- Product Knowledge
- Data Entry
- Customer Relations
- Problem Resolution
- Sales expertise
- Product Sales
- Follow-up skills
- Conflict Resolution
Availability
FULL TIME - PERMANENT RESIDENT OF CANADA
References
Gagandeep Kaur, (519)384-1635, nurse.kaurgagandeep95@gmail.com
Hobbies and Interests
- To provide essential support to customer by meeting their needs.
- To provide knowledge and information to customer related to products as required.
- To develop therapeutic relationship with customers.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
REDTAPE
02.2023 - 06.2024
Sales Manager
BAJWA FILLING STATION
02.2020 - 01.2023
CHEMICAL ENGINEERING DIPLOMA -
GOVERNMENT POLYTECHNICAL COLLEGE BATALA
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