Daljeet Kaur
Mississauga,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Administrative Officer
Elite Truck Driving Academy
01.2020 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Warehouse Worker
SCI Logistics, Edwards Blvd
04.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Customer Service Representative
Pizza Hut
05.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Tim Hortons
10.2018 - 05.2019
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Business Accounting - Accounting And Finance
Canadore College At Stanford
Mississauga, ON12.2020
Acconting - Accounting
Stanford International College
Brampton, ON04.2019
Skills
Credit and collections
Contract negotiations
Account Reconciliation
Relationship building
Policy and procedure modification
Database administration
Payroll and budgeting
Purchase orders organization
Office administration
Customer and client relations
Languages
English
Professional Working
Timeline
Warehouse Worker
SCI Logistics, Edwards Blvd
04.2021 - 08.2021
Administrative Officer
Elite Truck Driving Academy
01.2020 - Current
Customer Service Representative
Pizza Hut
05.2019 - 01.2020
Customer Service Representative
Tim Hortons
10.2018 - 05.2019
Business Accounting - Accounting And Finance
Canadore College At Stanford
Acconting - Accounting
Stanford International College
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