Daljeet Kaur
Summerside,PE
Summary
Driven IT Technician and experienced customer service professional with a proven track record at companies like McDonald's. Excelled in roles requiring critical thinking and problem-solving abilities, alongside advanced computer skills, including proficiency in Microsoft Office Suite and dispatching software like DAT and AVAAL. Demonstrated leadership and relationship-building skills, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
06.2024 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Counter Attendant and Kitchen Helper
A&W
05.2022 - 05.2024
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Welcomed guests and maintained pleasant, friendly, and professional demeanor.
- Communicated changes in team member morale and performance to manager.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
- Organized, arranged and tidied work space to make resources and products easy to locate.
IT Technician
Chowdhury Aktar and Associates
01.2022 - 04.2022
- Maintained office PCs, networks and mobile devices.
- Performs IP configuration.
- Performs DNS,group policy and active directory configuration
- Perform window server installation and virus protection.
Pick and Pack
Lufa Farms
04.2020 - 04.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Education
No Degree - Internet And Network Security
CDI College Montreal
Montreal, QC04.2022
High School Diploma -
Akal Academy Ratia
India05.2019
Skills
- Customer Service
- Payment Processing
- Customer Assistance
- Microsoft office suite
- Excel
- Leadership
- Problem solving
- Critical Thinking
- Typing Skills
- Relationship Building
- Patience
- Know to work with DAT(Software used in Dispatching)
- know to work with AVAAL(Software used in Dispatching)
- Computer skills
- Time management skills
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- Certified (Dipatching), (Its Dispatch Academy) - (june1,2024-june30,2024)
Music
i listening Music in free time to boost myself and keep entertaining its my outside work activity.
Timeline
Cashier
McDonald's
06.2024 - Current
Front Counter Attendant and Kitchen Helper
A&W
05.2022 - 05.2024
IT Technician
Chowdhury Aktar and Associates
01.2022 - 04.2022
Pick and Pack
Lufa Farms
04.2020 - 04.2022
No Degree - Internet And Network Security
CDI College Montreal
High School Diploma -
Akal Academy Ratia
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