MANDEEP KAUR BATH
Winnipeg,MB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Executive with over four years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Michaels Arts And Crafts
05.2022 - Current
- Serve as Manager on Duty (MOD)
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Oversee and conduct cash reconciliation, bank deposits and time edits
- Train and evaluate Team Members to achieve results, identify talent and develop Team Members for advancements
- Oversee planogram (POG) execution, lead and manage merchandise operations to include omni channel
- Oversee visual merchandising standards in store and execution of features space and seasonal layouts.
- Interact with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to organization's vision and values.
Merchandise Associate
Walmart
08.2021 - 03.2023
- Updated pricing and signage to complete product stocking and educate customers
- Support Ad Set process and ensure signs are maintained and visible to customers.
- Work with MOD's daily on expectations of framing and advertising directors to optimize promotions.
- Ensured great shopping experience for more than 50 customers by greeting, assisting and thanking them.
Customer Service Representative
Shell Convenience Store and Gas Station
07.2021 - 06.2022
- Provided primary customer support to internal and external customers
- Achieved performance raise in areas of sales, management, and operations by identifying and targeting areas in need of improvement
- Manage and complete inventory processes to include Return to Vendor.
- Oversee and conduct replacement of damaged or missing products
- Exceeded sales goals by promoting products and keeping store hygienic and visually appealing.
Customer Service Representative
Indigo Airlines
07.2017 - 04.2021
- Provide high level of customer service to each person by engaging with customers and using active listening and effective personal skills.
- Leading and managing cohesion of Standard Operating Procedures (SOP) and company programs to ensure compliance to applicable laws and requirements.
- Ensure execution of company policies and standards, hold team accountable for flight operations.
- Workload planning for flight operations, scheduling and execution of workload, supervising and directing team members to complete flight operations safely by following SOP
Education
Applied Business Management - Applied Business Management, Accounting and Finance
University of Manitoba Winnipeg
Winnipeg04.2022
Bachelor of Commerce - Commerce And Business Administration
SM Patel Institute of Commerce
Ahmedabad, Gujarat, India04.2017
Skills
- Retail management leadership experience
- Managing
- Customer Support
- Strong Interpersonal Skills
- Positive Attitude
- Time Management
- Store Merchandise
- Customer Complaint Resolution
- Reliable and Punctual
- Staff Management
- Strategic and Business Planning
- Operations Management
Timeline
Customer Experience Manager
Michaels Arts And Crafts
05.2022 - Current
Merchandise Associate
Walmart
08.2021 - 03.2023
Customer Service Representative
Shell Convenience Store and Gas Station
07.2021 - 06.2022
Customer Service Representative
Indigo Airlines
07.2017 - 04.2021
Applied Business Management - Applied Business Management, Accounting and Finance
University of Manitoba Winnipeg
Bachelor of Commerce - Commerce And Business Administration
SM Patel Institute of Commerce