Daljeet Kaur
Beaumont,AB
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
7
7
years of professional experience
Work History
Full Time Key Holder
Rogers Telecommunication
12.2019 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Front Office Supervisor
Coast West Edmonton
12.2017 - 09.2021
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Desk Agent
Holiday Inn Express
06.2016 - 07.2018
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Certificate - Project Management & Professional Communication
MacEwan University
Edmonton, AB12.2017
Bachelor of Science - Computer Science
Baba Banda Singh Bahadur Engineering College
Punjab, India05.2015
Skills
- Safety Enforcement
- Resource Allocation
- Employee Scheduling
- Cash Handling
- Customer Service
- Financial Recordkeeping
- Inventory Monitoring
- Computer Proficiency
Timeline
Full Time Key Holder
Rogers Telecommunication
12.2019 - Current
Front Office Supervisor
Coast West Edmonton
12.2017 - 09.2021
Front Desk Agent
Holiday Inn Express
06.2016 - 07.2018
Certificate - Project Management & Professional Communication
MacEwan University
Bachelor of Science - Computer Science
Baba Banda Singh Bahadur Engineering College
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