DALILA MYERS
Brampton,Canada
Summary
With 10+ years of experience in exceptional customer service for industry-leading companies, versatile, resourceful, and detail-focused Customer Service Representative. Proactive, goal-oriented professional excelling in time management and problem-solving. Well-known for reliability and adaptability with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Customer & Field Support
Juice Plus Canada
01.2017 - Current
- Respond via email to online customer correspondence regarding product and order inquiries; Communicate with customers via phone/email in a timely manner
- Process customer orders, update orders, ensure all information is accurate and up-to-date
- Accountable for balancing the daily sales totals and reconciling credit card purchases with submitted expenses
- Keeping records of customer interactions, transactions, comments and complaints
- Reduced system downtime by proactively identifying potential issues through regular inspections and preventative maintenance activities
- Served as an effective liaison between clients' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns
- Streamlined communication channels between field technicians and central support staff, boosting collaboration efforts across the organization
- Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis
- Established lasting relationships with key clients through a combination of reliable support services and proactive issue resolution strategies
- Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to the Field Support Specialist role
- Collaborated with cross-functional teams to streamline processes, resulting in improved service quality and reduced response times
- Collaborated with vendors to locate replacement components and resolve advanced problems
Dispute Resolution Advocate
407ETR Headquarters
01.2016 - 01.2017
- Exercised great empathy and understanding in order to de-escalate the customers frustration
- Reviewed customer complaints, prioritized issue complexity, and initiated investigations when necessary
- Uploaded all customer calls into the complaints database (iSight) for auditing, coaching, and reporting purposes
- Evaluated the internal operations to identify deficiencies, isolate process gaps, and develop lasting solutions
- Addressed contentious issues with in-person customers and escalated complex problems to senior management
- Worked with Continuous Improvement to analyze processes, design strategies, and eliminate recurring issues
- Offered unsurpassed customer service by delivering clear information regarding policies and procedures
- Documented and maintained all customer interactions in the internal systems to facilitate the auditing procedures
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Eliminated a significant backlog of delinquent accounts through effective negotiations
Education
Certificate - Interior Design
Seneca College of Applied Arts And Technology
Certification - Interior decorating
Seneca College
04.2024
Certificate - Business Marketing
George Brown College
03.2024
Diploma - Business Marketing
George Brown College
03.2024
Diploma - Office Administration: Medical
George Brown College
01.2016
Skills
- Office Management
- File Management
- Data Entry
- Multi-line telephone operation
- Organization skills
- Scheduling
- Clerical Support
- Administrative Support
Affiliations
- Toast Masters Bramptons
- Brampton Latino Association
Languages
English
Spanish
Timeline
Customer & Field Support
Juice Plus Canada
01.2017 - Current
Dispute Resolution Advocate
407ETR Headquarters
01.2016 - 01.2017
Certificate - Interior Design
Seneca College of Applied Arts And Technology
Certification - Interior decorating
Seneca College
Certificate - Business Marketing
George Brown College
Diploma - Business Marketing
George Brown College
Diploma - Office Administration: Medical
George Brown College
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