DALILA Myers
Brampton,Canada
Summary
Versatile, resourceful, and detail-focused Customer Service Representative offering 10+ years of experience providing unsurpassed customers service for industry-leading companies. Recognized as a Customer focused empathetic professional who is relied upon to proactively anticipate issues and develop innovative solutions when tackling complex issues. Confident communicator who builds strong working relationships, translates complex information into meaningful terms, effective listener, excellent ability to multi-task & prioritize in a fast-paced environment Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
Customer & Field Support
Juice Plus Canada
01.2017 - Current
- Provide administrative support to distributors and customers
- Respond via email to online customer correspondence regarding product and order inquiries; Communicate with customers via phone/email in a timely manner
- Process customer orders, update orders, ensure all information is accurate and up-to-date
- Enter invoices into payment systems and ensure payments are successfully processed
- Follow up with decline payments
- Accountable for balancing the daily sales totals and reconciling credit card purchases with submitted expenses
- Keeping records of customer interactions, transactions, comments and complaints
- Improved our commitment to the Environment by implementing a recycle program for our associates
- Reduced system downtime by proactively identifying potential issues through regular inspections and preventative maintenance activities.
- Served as an effective liaison between clients'' needs and internal resources to ensure swift and satisfactory resolution of all technical concerns.
- Streamlined communication channels between field technicians and central support staff, boosting collaboration efforts across the organization.
- Conducted thorough root cause analyses for recurring problems, leading to the implementation of long-term solutions that increased overall system stability.
- Provided exceptional customer service while resolving complex technical issues both remotely and on-site as needed.
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
- Established lasting relationships with key clients through a combination of reliable support services and proactive issue resolution strategies.
- Maintained current industry knowledge through continuous professional development, attending training sessions, workshops, and conferences relevant to the Field Support Specialist role.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service quality and reduced response times.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Home Staging Assistant
Santique Design Inc.
02.2023 - 09.2024
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Maintained up-to-date knowledge of design trends, incorporating current styles into home staging projects as appropriate.
- Streamlined the staging process through efficient organization and inventory management.
- Demonstrated adaptability by working on diverse projects, from small apartments to luxury estates.
- Solved space planning challenges by rearranging furniture layouts for optimal flow and aesthetics.
- Communicated effectively with team members, ensuring timely completion of all assigned tasks.
- Collaborated with real estate agents to understand target demographics and tailor staging accordingly.
- Supported clients during the de-staging process, efficiently packing and transporting items after a sale.
- Assisted home stagers in creating visually appealing spaces to attract potential buyers.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Dispute Resolution Advocate
407ETR Headquarters
01.2016 - 01.2017
- Exercised great empathy and understanding in order to de-escalate the customers frustration
- Reviewed customer complaints, prioritized issue complexity, and initiated investigations when necessary
- Uploaded all customer calls into the complaints database (iSight) for auditing, coaching, and reporting purposes
- Evaluated the internal operations to identify deficiencies, isolate process gaps, and develop lasting solutions
- Addressed contentious issues with in-person customers and escalated complex problems to senior management
- Worked with Continuous Improvement to analyze processes, design strategies, and eliminate recurring issues
- Offered unsurpassed customer service by delivering clear information regarding policies and procedures
- Documented and maintained all customer interactions in the internal systems to facilitate the auditing procedures
- Increased revenues by successfully persuading clients to purchase transponders and secure recurring lease fees
- Eliminated a significant backlog of delinquent accounts through effective negotiations
Wireless Customer Care Representative
Rogers Wireless Call Centre
01.2014 - 01.2015
- Answered up to 50 calls per day from customers and colleagues with product and service questions and concerns
- Performed various administrative tasks including customer correspondence and database management
- Promoted a memorable customer service experience by ensuring all interactions were positive and professional
- Won several awards throughout tenure including the Employee of the Month Award and the Director’s Challenge Award for the most positive customer service feedback
- Received the Platinum, Gold, and Silver Awards for excellence in customer service
Education
Certificate - Interior Design
Seneca College of Applied Arts And Technology
North York, ONCertificate - Business Marketing
George Brown College
Toronto, ON03.2024
Diploma in Office Administration - Medical
George Brown College
Toronto, ON01.2014
Skills
- Customer Service & Support
- Scheduling & Coordination
- Data Entry & Management
- Issue Investigation & Resolution
- Research and analytics
- Multitasking & Prioritization
- Administrative Assistance
- Computer Skills: Microsoft Word
- Computer Skills: Excel
- Computer Skills: PowerPoint
- Computer Skills: MS Office
- Computer Skills: Outlook
- Computer Skills: Sage Accounting Software
- Computer Skills: Orbital Payment Gateway
Remote Support
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Organizational Skills
Reliability
Team Collaboration
Active Listening
Effective Communication
Highly Professional
Continuous Improvement
Educationandprofessionaldevelopment
- Diploma in Office Administration (Medical), George Brown College, Toronto, ON, 01/01/14
- Dale Carnegie Graduate, 01/01/19
- Business Marketing course George Brown College, Toronto, ON, 03/01/24
- Interior decorating certification Seneca Collage, Toronto, ON, 04/01/2024
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- Toast Masters Bramptons
- Brampton Latino Association
Interior design
I'm passionate about interior design and home decor. I have a love for thrifting and up-scaling or reimaging antique thrifted pieces of one of kind decor for my home.
Timeline
Home Staging Assistant
Santique Design Inc.
02.2023 - 09.2024
Customer & Field Support
Juice Plus Canada
01.2017 - Current
Dispute Resolution Advocate
407ETR Headquarters
01.2016 - 01.2017
Wireless Customer Care Representative
Rogers Wireless Call Centre
01.2014 - 01.2015
Certificate - Interior Design
Seneca College of Applied Arts And Technology
Certificate - Business Marketing
George Brown College
Diploma in Office Administration - Medical
George Brown College
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