Dalila Jafari
Montreal,Canada
Summary
Dedicated and customer-focused professional with a robust background in the fashion industry. Proven expertise in delivering exceptional customer service, building strong client relationships, and exceeding sales targets. Seeking to apply my extensive experience and passion for service excellence in a new and challenging role.
Overview
30
30
years of professional experience
Work History
Fashion Advisor
Chanel
05.2023 - Current
- Built strong relationships with fashion brands, gaining insider knowledge of upcoming trends to better serve clients.
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
- Conducted private consultations, assessing clients'' current wardrobe and offering guidance on updating or adding key pieces.
- Exceeded sales targets consistently by utilizing effective upselling techniques and building strong relationships with both new and existing clientele.
SALES ASSOCiATE
Holt Renfrew Montreal
10.2019 - Current
- Delivereda30percentincreaseinnewclientsregisteredtotheHoltRenfrewBrandLoyaltyprograminMontreal'sFlagshipHoltRenfrew store
- Developed and maintained relationships with new and existing customers by providing a unique and tailored experience
- Coached and trained several new colleagues in gaining product knowledge and experience, along with implementing a client-first approach.
SALES ASSOCiATE
Holt Renfrew - Gucci Jewelry Montreal
05.2020
- Conducted sales reports, presented results to management and pro-actively participated in monthly meetings with external stakeholders from Gucci
- Coordinated new associates, ensuring that all policies and procedures were fully followed
- Greet customers and engage their interest by providing tailored jewelry related advice.
FOUNDER AND CEO
Dalila's Choice Europe and UAE
01.2014 - 01.2020
- Freelance Fashion Consultant and personal shopper to high end clientele
- Responsible for designing and defining the personal wardrobe according to the requirements of various special events.
PERSONAL ASSiSTANT AND FASHiON CONSULTANT
Princess Latifa Bint Zayed Al Nahyan of the United Arab Emirates (UAE)
01.2016 - 01.2017
- Personal assistant and fashion consultant to Princess Latifa Bint Zayed Al Nahyan of the UAE
- Managed travel and meeting schedules, including transportation, security and accommodations
- Responsible for designing and defining the personal wardrobe according to the requirements of various special events.
Front Desk Receptionist
InterContinental Hotel
03.2015 - 03.2016
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
ASSiSTANT BRANCH MANAGER
National Money Mart Vancouver
01.2011 - 06.2014
- Managed a team of 5+ employees to ensure the smooth operation of the branch and adherence to company policies and procedures
- Ensured that all transactions are conducted in accordance with applicable laws, regulations, Company policy and procedure as well as customer needs
- Maintained knowledge of current products/services available through the bank including features, benefits, pricing etc
- Processed customer transactions accurately and in a timely manner, including deposits, withdrawals, and loan payments.
ASSiSTANT BRANCH MANAGER
Roots Vancouver
01.2010 - 06.2014
- Accountable for day-to-day operations of the branch and assisting the branch manager with managerial, and administrative functions
- Maintain communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity
- Assist in evaluating staff's work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
LEAVE
Family Leave Europe and Jordan
01.1995 - 01.2010
- Stay at home mom in France and Canada
- Relocated to Canada with my husband in the early 2000s to raise my family of three kids.
HAUT COUTURE - ATELiER FLOU PARiS WiNTER COLLECTiON
Chistian Dior Paris
01.1994 - 12.1995
- Designed the 1995 winter collection on style, fit, and fabric.
Education
BACHELORS DEGREE - FASHION DESIGN AND TAILORING -
ESMOD PARIS
Paris, France06.1997
FRENCH CIVILIZATION STUDIES -
La Sorbonne Paris
Paris, France06.1991
Personal Information
Title: SALES ASSOCIATE - FLUENT IN ENGLISH, FRENCH AND ARABIC
Timeline
Fashion Advisor
Chanel
05.2023 - Current
SALES ASSOCiATE
Holt Renfrew - Gucci Jewelry Montreal
05.2020
SALES ASSOCiATE
Holt Renfrew Montreal
10.2019 - Current
PERSONAL ASSiSTANT AND FASHiON CONSULTANT
Princess Latifa Bint Zayed Al Nahyan of the United Arab Emirates (UAE)
01.2016 - 01.2017
Front Desk Receptionist
InterContinental Hotel
03.2015 - 03.2016
FOUNDER AND CEO
Dalila's Choice Europe and UAE
01.2014 - 01.2020
ASSiSTANT BRANCH MANAGER
National Money Mart Vancouver
01.2011 - 06.2014
ASSiSTANT BRANCH MANAGER
Roots Vancouver
01.2010 - 06.2014
LEAVE
Family Leave Europe and Jordan
01.1995 - 01.2010
HAUT COUTURE - ATELiER FLOU PARiS WiNTER COLLECTiON
Chistian Dior Paris
01.1994 - 12.1995
BACHELORS DEGREE - FASHION DESIGN AND TAILORING -
ESMOD PARIS
FRENCH CIVILIZATION STUDIES -
La Sorbonne Paris
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