Dalice Berard
Prince George,BC
Summary
I am knowledgeable, dedicated and a hard working professional with extensive experience in the Logistics Industry. I am motivated to maintain strong, professional customer relationships and eager to contribute to the companies success in improving profitability and efficient work flow.
Overview
15
15
years of professional experience
Work History
Traffic Coordinator
Clark Freightways
09.2019 - Current
- Supports the Departments objectives of ongoing cost and benefit analysis.
- Audits service agreements for operational relevance to support profitable, competitive pricing.
- Create rating processes to manage accuracy and daily billing volumes.
- Provides coaching, training and support to team members as necessary to optimize operational efficiency and customer satisfaction.
- Build project timelines, team delegation plans and provided instructions for task completion.
Pricing/Rating Analyst
Clark Freightways
03.2017 - 09.2019
- Enhanced rating accuracy by conducting thorough research and analysis of financial data.
- Assists Accounts Receivable by researching rate disputes to determine validity involving applicable pricing, policies or procedures to quickly resolve rating problems.
- Assists the Sales and Marketing Teams in managing changing customer expectations and service demands.
- Ensure quotes and billing is in line with applicable rate sheets, tariffs, discounts and spot quotes.
Customer Service Representative
Clark Freightways
07.2009 - 02.2017
- Managed high-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed and recorded pick-up requests through phone, fax or email.
- Communicated to our customers our company policies, schedules, hours, branch addresses and any pertinent service delay information.
Education
Excel Basics
CITT
Vancouver, BC01-2018
Skills
- Logistics Management
- Deadline Adherence
- Multi-tasking
- Problem solving
- Time Management
- Team work and collaboration
- Document preparation
- BC Driver License
- Microsoft Office
Timeline
Traffic Coordinator
Clark Freightways
09.2019 - Current
Pricing/Rating Analyst
Clark Freightways
03.2017 - 09.2019
Customer Service Representative
Clark Freightways
07.2009 - 02.2017
Excel Basics
CITT
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