Dalia Renteria
Whittier
Summary
Customer service representative with strong communication skills and meticulous attention to detail. Demonstrated ability to excel in fast-paced environments while managing multiple tasks effectively. Proven track record of enhancing customer loyalty and driving sales through exceptional service. Experienced in collaborating with teams to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Sandwich Artist
Subway
Santa Fe Springs
01.2024 - Current
- Handled cash and credit card transactions and handed back correct change.
- Greeted customers in a professional and friendly manner.
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly.
- Operated store registers and calculated cash drawer totals.
- Maintained a clean and organized workspace while preparing sandwiches in accordance with health codes.
- Developed excellent customer service skills and provided efficient solutions.
- Accurately processed orders and managed money transactions.
- Followed food safety standards for sanitization and storage of food.
Salesperson
Miami's Auto Spa
Torrance
07.2022 - 04.2025
- Communicated product features, advantages, and benefits to customers.
- Utilized problem solving skills to identify customer needs and provide optimal solutions.
- Developed excellent communication and interpersonal skills through daily interaction.
- Analyzed customer feedback to improve sales processes.
- Generated leads and maintained prospect lists.
- Stayed organized and motivated in a fast paced environment.
- Worked with management teams to develop sales plans and goals.
- Adapted to changing fast paced work environments.
- Established relationships with key clients through follow up communication.
- Tracked market changes and adjusted sales tactics.
- Provided superior customer service by responding promptly to inquiries.
- Developed and maintained strong customer relationships.
- Trained sales team members on company procedures.
- Analyzed sales data to improve strategies.
- Built long term customer partnerships.
Deli Clerk
Ralph's
Torrance
03.2020 - 05.2022
- Provided excellent customer service by greeting customers and answering questions.
- Operated meat slicing equipment safely following safety protocols.
- Performed opening and closing duties including cleaning counters.
- Prepared sandwiches, salads and deli items according to recipes.
- Trained new employees on deli operations.
- Ensured proper labeling of prepared foods with expiration dates.
- Maintained clean and organized work areas.
- Performed suggestive selling and handled orders.
- Maintained an upbeat attitude during peak hours.
- Stocked and rotated products using FIFO method.
- Prepared, packaged, and labeled products for sale.
Accounting Manager
Classic Touch Auto
Rancho Cucamonga
01.2006 - 02.2011
- Implemented financial controls to enhance accuracy and efficiency in processes.
- Reviewed financial statements for discrepancies and ensured corrective actions were taken.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Implemented cost-saving measures across the organization's accounting operations.
- Oversaw accounts payable and receivable functions for accuracy and compliance.
Education
High School Diploma -
Chaffey High School
Rancho Cucamonga, CA06-2000
Skills
- Time management
- Cleaning and sanitizing
- Teamwork and collaboration
- Customer service
- Dependable and honest
- Effective multitasking
- Guest service
- Multitasking and prioritizing
- Cash handling
- Customer relationship management
- Adaptability to change
- Team collaboration
- Problem solving
- Effective communication
- Training and development
- Sales strategies
- Performance improvement
- Quality control measures
Volunteer Experience
Victory Outreach Organization
- Hospitality Leadership
- Ushering Leadership
- Kid's Ministry Assistant
Languages
Spanish, Advanced
Languages
Spanish
Professional
Timeline
Sandwich Artist
Subway
01.2024 - Current
Salesperson
Miami's Auto Spa
07.2022 - 04.2025
Deli Clerk
Ralph's
03.2020 - 05.2022
Accounting Manager
Classic Touch Auto
01.2006 - 02.2011
High School Diploma -
Chaffey High School