Dalia Hernandez
Santa Rosa
Summary
Dynamic retail professional with extensive experience at various retail stores, excelling in cash handling and customer service. Proven ability to adapt in fast-paced environments, enhancing efficiency and reducing wait times. Skilled in inventory management and point-of-sale operation, consistently achieving sales targets through collaboration and exceptional service. Reliable and punctual team player committed to excellence.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
06.2024 - 02.2025
- Collaborated with team members to ensure smooth store operations.
- Learned safety protocols and adhered to company policies consistently.
- Adapted quickly to changing tasks during peak hours and special events.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Cashier
Walmart
07.2021 - 08.2021
- Managed customer inquiries, providing accurate information and support.
- Assisted in inventory management, restocking shelves as needed.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer service experience by efficiently processing purchases and returns.
Courtesy Clerk
Safeway
03.2022 - 12.2022
- Stocked merchandise, monitored inventory levels, and communicated restocking needs to management team.
- Collaborated with team members to create a positive work environment, promoting teamwork and support.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Participated in training new staff on operational procedures and best practices for customer service excellence.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported store operations by collecting more than 20 shopping carts from the parking lot daily, and cleaned and dried soiled and wet carts.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Deli Clerk
Safeway
06.2023 - 10.2023
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Maintained cleanliness and organization in deli area, ensuring compliance with health regulations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Meat Department Clerk
Safeway
10.2023 - 01.2024
- Assisted in maintaining meat case displays, ensuring product freshness and visual appeal.
- Processed customer orders efficiently, enhancing overall shopping experience.
- Operated slicing and packaging equipment to prepare meat products for sale.
- Monitored inventory levels and communicated restock needs to management.
- Implemented safety protocols for handling and storing meat products.
- Maintained cleanliness of work area, adhering to health regulations and standards.
Sales Associate
Spirit Halloween LLC
09.2022 - 10.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays to ensure visual appeal and organization.
- Collaborated with team members to meet daily sales goals.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted inventory checks to ensure stock availability and accuracy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
GED -
Santa Rosa Junior College
Santa Rosa, California, CASkills
- Service excellence
- Point-of-sale systems expertise
- Inventory management
- Adaptability in dynamic settings
- Reliability and punctuality
Timeline
Cashier
Walmart
06.2024 - 02.2025
Meat Department Clerk
Safeway
10.2023 - 01.2024
Deli Clerk
Safeway
06.2023 - 10.2023
Sales Associate
Spirit Halloween LLC
09.2022 - 10.2022
Courtesy Clerk
Safeway
03.2022 - 12.2022
Cashier
Walmart
07.2021 - 08.2021
GED -
Santa Rosa Junior College