Dalia Fletcher
London,Canada
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Bill Gosling Outsourcing
London, Canada
01.2023 - Current
- Managed inbound and outbound calls in a busy call center handling approximately 100 calls per day
- Provided exceptional customer service, addressing inquiries, resolving issues, and escalating complex cases as needed
- Achieved an average customer satisfaction rating of 95% through effective communication and empathy
- Met and exceeded monthly performance metrics, including call quality, average handling time, and customer satisfaction targets
Customer Service Representative/ Teller
Bank of Montreal
London, Canada
03.2022 - 12.2022
- Provided excellent customer service in a fast-paced banking environment, assisting customers with account inquiries, transactions, and issue resolution
- Processed cash deposits, withdrawals, and check cashing with meticulous attention to accuracy and compliance
- Achieved a 95% customer satisfaction rating through proactive communication and problem-solving skills
Financial Service Representative
National Money Mart
03.2021 - 12.2021
- Managed loan applications from initiation to closing, ensuring compliance with company policies and regulatory requirements
- Conducted financial assessments and credit checks, analyzing customer financial profiles to determine loan eligibility
- Provided personalized financial advice to clients, recommending suitable loan products and repayment plans
- Achieved a 90% loan approval rate while maintaining high customer satisfaction through effective communication and problem-solving
Education
High School Diploma -
Sangre Grande Educational Institute
Trinidad and Tobago06.2017
Some College (No Degree) - Office Administration General
Fanshawe College
London, ONSkills
- Exceptional customer service skills
- Cash handling procedures
- Strong communication skills
- Detail-oriented
- Organized
- Time management
- Microsoft Word
- Microsoft Excel
- Call center experience
Websites
References
Available upon request.
Timeline
Customer Service Representative
Bill Gosling Outsourcing
01.2023 - Current
Customer Service Representative/ Teller
Bank of Montreal
03.2022 - 12.2022
Financial Service Representative
National Money Mart
03.2021 - 12.2021
High School Diploma -
Sangre Grande Educational Institute
Some College (No Degree) - Office Administration General
Fanshawe College
Similar Profiles
Marcelo Gonzalez VegaMarcelo Gonzalez Vega
Business Development Representative at Bill Gosling OutsourcingBusiness Development Representative at Bill Gosling Outsourcing
Kristina IrwinKristina Irwin
Call Centre Agent at Bill Gosling OutsourcingCall Centre Agent at Bill Gosling Outsourcing
TRACIE CRADDOXTRACIE CRADDOX
Human Resources Specialist at Bill Gosling OutsourcingHuman Resources Specialist at Bill Gosling Outsourcing
UDAY KR. MEHRAUDAY KR. MEHRA
Client Services Specialist at Bill Gosling OutsourcingClient Services Specialist at Bill Gosling Outsourcing
Ji Sun Park-Van HoorenJi Sun Park-Van Hooren
Registered Early Childhood Educator at Thames Valley District School BoardRegistered Early Childhood Educator at Thames Valley District School Board