Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalia Fawaz

2094 Rue Robert Bouthillette, Laval,Canada

Summary

Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, Verifying passports before passengers travel , ensuring seamless travel experiences for passengers .

Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, verifying passports before passengers travel ,ensuring seamless travel experiences for passengers.

Overview

1
1
year of professional experience

Work History

Passenger Service Agent

Customer service at Swissport
Laval, QC
10.2015 - 12.2016
  • Verified identification of passengers for security purposes.
  • Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
  • Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.

Agent Service Passager

Customer service Swissport
, QC
10.2015 - 12.2016

Education

MBA - Management/ Economics

International Lebanese School - Bucharest
Bucharest Romania
05-2009

Skills

  • Passenger verification
  • Document checking
  • Boarding procedures
  • Gate management

Timeline

Passenger Service Agent

Customer service at Swissport
10.2015 - 12.2016

Agent Service Passager

Customer service Swissport
10.2015 - 12.2016

MBA - Management/ Economics

International Lebanese School - Bucharest
Dalia Fawaz