Dalia Fawaz
2094 Rue Robert Bouthillette, Laval,Canada
Summary
Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, Verifying passports before passengers travel , ensuring seamless travel experiences for passengers .
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, verifying passports before passengers travel ,ensuring seamless travel experiences for passengers.
Overview
1
1
year of professional experience
Work History
Passenger Service Agent
Customer service at Swissport
Laval, QC
10.2015 - 12.2016
- Verified identification of passengers for security purposes.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Agent Service Passager
Customer service Swissport
, QC
10.2015 - 12.2016
Education
MBA - Management/ Economics
International Lebanese School - Bucharest
Bucharest Romania 05-2009
Skills
- Passenger verification
- Document checking
- Boarding procedures
- Gate management
Timeline
Passenger Service Agent
Customer service at Swissport
10.2015 - 12.2016
Agent Service Passager
Customer service Swissport
10.2015 - 12.2016
MBA - Management/ Economics
International Lebanese School - Bucharest