Dalia Carrillo
Montréal,QC
Summary
As a dedicated student majoring in Computer Science with a focus on programming languages, I bring a forward-thinking and innovative mindset to any task. My penchant for brainstorming and generating unique and creative ideas extends seamlessly across the workplace, academic endeavors, design projects, and even into my personal life.
Previously, I worked as an engineering intern for the Minister of Transport while studying civil engineering for two years. However, driven by a passion for computer science, I made the decision to switch fields. Currently serving as a virtual receptionist for a local medispa while pursuing my computer science studies, I am actively seeking evening and weekend shifts.
My academic journey has equipped me with a robust foundation in customer service, cultivated through diverse experiences in restaurants, cafés, fast-food chains, and office settings. I have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Receptionist
Medispa Victoria Park
08.2021 - Current
- Efficiently handle phone calls, emails, and client inquiries remotely.
- Manage and schedule appointments using software, optimizing resource utilization.
- Maintain organized client records, ensuring accurate and up-to-date information.
- Facilitate communication between clients and medispa staff.
- Provide excellent customer service to enhance the overall client experience.
- Assist in administrative tasks to support the smooth operation of the virtual front desk.
- Proactively encourage bookings for consultations to boost medispa sales.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
Waitress/Bartender
Allo Mon Coco
09.2020 - 03.2023
- Dynamic Hospitality: Thrived in the vibrant and fast-paced atmosphere of Allo mon coco, delivering top-notch service
- Efficient Service Flow: Mastered order coordination, multitasking, and precise table management for optimal efficiency
- Precision in Detail: Ensured accuracy in order relay, payment processing, and overall customer satisfaction
- Collaborative Team Environment: Flourished in a teamwork-driven setting, fostering effective communication and positive camaraderie
- Adapted to High Energy: Navigated and excelled in the lively and upbeat environment with a consistently friendly approach
- Exemplary Work Ethic: Committed to excellence, showcased a dedicated and reliable work performance in the Allo mon coco setting.
Clerk
Méli Crêpes Gaufres
01.2020 - 03.2020
- Rapid Waffle Counter Service: Thrived in a fast-paced waffle-focused counter environment
- Swift Customer Assistance: Provided efficient service with a focus on speed and accuracy
- Detail-Oriented Transactions: Ensured precision in orders and payments for a positive customer experience
- Team Collaboration: Contributed to a seamless operation through effective communication with colleagues
- Adaptability to Demand: Navigated high-demand situations with ease while maintaining a friendly demeanor.
Shift Manager / Bubble Tea Clerck
La Branche / Thé&Thé
01.2019 - 01.2020
- Led a team to provide fast, personalized bar services (bubble tea/ coffee)
- Expertly followed recipes for bubble tea, tea, coffee, and smoothies
- Managed cash register and product inventory for seamless operations
- Demonstrated strong leadership, maintaining high service standards.
Intern in Civil Engineering
Quebec Ministry of Transport
05.2018 - 08.2019
- Participated in a rain water sewer inspection study, involving the development of an innovative televised inspection method, GPS surveys, diagnostics, and solution research
- Inspected multiple culverts and recommended rehabilitation interventions
- Managed complex databases with precision, utilizing Excel and Access
- Supervised culvert rehabilitation projects on-site
- Produced technical plans using AutoCAD
- Conducted project cost estimations
- Quickly learned and applied Ministry standards, interpreting and preliminarily designing small civil engineering structures.
Shift Manager
McDonald's
11.2015 - 08.2018
- Ensured cleanliness, stocking, and proper functioning of all restaurant areas
- Prepared McDonald's products (fries, pastries, beverages, desserts, salads) following hygiene and safety standards
- Handled complaints with courtesy, promptness, and professionalism
- Prepared the dining area before opening and throughout the day
- Monitored food and raw material supplies.
Assistant Administrative Secretary
Collins Barrow - Département des Ressources Humaines
01.2018 - 05.2018
- Welcomed visitors
- Performed general office tasks
- Established and maintained an efficient filing system.
Education
DEC in Civil Engineering -
Dawson Collge
Montréal, QC09.2019
Skills
- Excel (3 years)
- Autocad (2 years)
- Communication
- Barista Experience
- Revit
- SolidWorks
- Microsoft Access
- Fluent in Multiple Languages
- Tech-Savvy Nature
- Empathy and Patience
- Typing Speed and Accuracy
- Multitasking Abilities
- Customer Service
- Problem-Solving
- Punctual and Reliable
Certification
- First Aid in the workplace, 02/2018, 02/2021
- CARDIO - SECOURS / DEA / ANAPHYLAXIE 1.5H
- CNESST CLASS (A+)
- Health & Safety on construction site, 12/2017, 11/2020
- ASP Construction health and safety class
- Travail en espace clos
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Hobbies and Interests
Passionate about travelling and staying active.
Contact Message
Please send me a message for more information about my work experiences.
Timeline
Virtual Receptionist
Medispa Victoria Park
08.2021 - Current
Waitress/Bartender
Allo Mon Coco
09.2020 - 03.2023
Clerk
Méli Crêpes Gaufres
01.2020 - 03.2020
Shift Manager / Bubble Tea Clerck
La Branche / Thé&Thé
01.2019 - 01.2020
Intern in Civil Engineering
Quebec Ministry of Transport
05.2018 - 08.2019
Assistant Administrative Secretary
Collins Barrow - Département des Ressources Humaines
01.2018 - 05.2018
Shift Manager
McDonald's
11.2015 - 08.2018
DEC in Civil Engineering -
Dawson Collge
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