Dalesha Gray
Barstow
Summary
Demonstrated proficiency in customer service through effective communication and problem-solving skills, addressing inquiries and processing transactions efficiently. Developed strong relationships with customers by providing personalized assistance, resulting in enhanced customer satisfaction. Implemented innovative methods for streamlining service processes, contributing to improved operational efficiency. Experience includes handling cash transactions, managing refunds, and performing administrative tasks such as data entry and reporting.
Overview
2
2
years of professional experience
Work History
Cashier
Lowes Home Improvment
Fairbanks
03.2024 - 06.2024
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
Customer Service Representative
Home Depot
Fairbanks
02.2023 - 03.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Housekeeper
Super 8 Hotel
Fairbanks
03.2022 - 10.2022
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
Education
High School Diploma -
Central High School
Barstow, CA06-2008
Skills
- Cleaning and sanitizing
- Money handling
- Customer service excellence
- Ordering and stocking
- Refunds and exchanges
- Payment processing
- POS system operations
- Point-of-sale system operation
- Data entry
- Order packaging
- Order verification
- Sales transactions
- Cash handling expertise
- Daily reporting
- Cash register systems
Timeline
Cashier
Lowes Home Improvment
03.2024 - 06.2024
Customer Service Representative
Home Depot
02.2023 - 03.2024
Housekeeper
Super 8 Hotel
03.2022 - 10.2022
High School Diploma -
Central High School