Dalene Sharphead
Enoch ,AB
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist
Maskêkosak Newowacistwan Nâtamâkêwin Society
01.2022 - Current
- Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, updating and filing documents.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Reservation Agent
River Cree Resort and Casino
04.2019 - 01.2022
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Hostess
River Cree Resort and Casino
05.2018 - 04.2019
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
No Degree - Academic Upgrading
Yellowhead Tribal College
Edmonton, AB09-2016
No Degree -
Jasper Place High School
Edmonton, AB09-2007
Skills
- Bookkeeping
- Data inputting
- Customer and client relations
- Multitasking and prioritization
- Record preparation
- Verbal and written communication
- Positive and professional
Timeline
Receptionist
Maskêkosak Newowacistwan Nâtamâkêwin Society
01.2022 - Current
Reservation Agent
River Cree Resort and Casino
04.2019 - 01.2022
Hostess
River Cree Resort and Casino
05.2018 - 04.2019
No Degree - Academic Upgrading
Yellowhead Tribal College
No Degree -
Jasper Place High School
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