Dale Stewart
New Westminster,BC
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
A Veteran store leader 30 years leading organizational strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
30
30
years of professional experience
Work History
SR IT Manager
Keg Kestaurants
04.2012 - Current
- Managed network and system performance, troubleshooting, security patching, and maintenance.
- Development of junior staff
- Built and Maintained Inventory Database
- Part of PCI compliance team
- Training and Development of 160 + store managers
- Wrote and Maintain current Operation Manual's and procedures for Inventory
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Built, repaired, and installed computer-related hardware based on deployment procedures.
System Training Manager
Keg Restaurants Corporate
04.2012 - 09.2015
- Help manage and maintain recipes, inventory (for 90 databases) and data in internal database
- Investigate and troubleshoot computer issues at store level and corporate offices
- Deployment and set up of computer systems for multi-unit locations
- Revision of current company training manuals
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
General Manager
Keg Restaurants
07.2001 - 04.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed staff and managers of 120+
Operations Manager
Keg Restaurants
07.1993 - 07.2001
- Attended sessions to continuously improve knowledge about Keg products and recipes
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked at various locations in Calgary
- High Level of Communication to ensure high standards of customer service and product standard
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Education
Business Administration
Kwantlen College
Surrey, BCSkills
- Digital Communications
- Production Targets
Timeline
SR IT Manager
Keg Kestaurants
04.2012 - Current
System Training Manager
Keg Restaurants Corporate
04.2012 - 09.2015
General Manager
Keg Restaurants
07.2001 - 04.2012
Operations Manager
Keg Restaurants
07.1993 - 07.2001
Business Administration
Kwantlen College
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