Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobbies and Interests
Generic

Dale Messina-Zeng

Garden Grove

Summary

Dedicated emergency call handler with a proven track record of ensuring swift and accurate response coordination. Utilizes clear communication and critical thinking skills to prioritize and dispatch emergency services effectively. Proficient in operating advanced telecommunication systems and maintaining detailed incident reports. Skilled in cash handling, data entry, and providing exceptional client support in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Public Safety Telecommunicator

Hillsborough County Fire Rescue
12.2023 - Current
  • Operated multi-line phone systems to answer emergency and non-emergency calls, at times providing life-saving instructions (e.g., CPR).
  • Coordinated communication between first responders and the public during emergencies.
  • Utilized Computer-Aided Dispatch (CAD) software to track and prioritize response units.
  • Provided real-time information to field personnel, enhancing situational awareness.
  • Collaborated with fellow telecommunicators to ensure seamless shift transitions and continuous coverage of emergency communications needs.

Server

Kura Sushi
09.2023 - 12.2023
  • Assisted customers with kiosk orders and conveyor belt operation.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided exceptional customer service by anticipating guest needs and ensuring satisfaction throughout dining experience.

Teller

MidFlorida Credit Union
05.2023 - 08.2023
  • Assisted customers with account inquiries, providing exceptional service and fostering member relationships.
  • Conducted cash handling duties, maintaining vault accuracy and minimizing discrepancies.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Teller II

TD Bank
01.2022 - 03.2023
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Conducted cash audits to maintain accuracy and integrity of financial records.
  • Handled gift card purchases, issued money orders, and processed bank checks.
  • Pitched and assisted customers with credit card applications.

Relationship Banker

Bank of America
01.2020 - 12.2022


  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.

Education

Suffolk County Community College
Selden, NY

High School Diploma -

Riverhead Highschool
Riverhead, NY
06.2016

Skills

  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Multitasking Abilities
  • CPR and first aid
  • Telephone etiquette
  • Cash handling
  • Strong work ethic
  • Exceptional customer service
  • Confidentiality and discretion
  • Rapid 10-key data entry
  • Rapid data entry skills

Certification

  • Florida State PST License
  • IAED EMD Certified - Emergency Medical Dispatch
  • IAED EFD Certified - Emergency Fire Dispatch
  • AHA CPR Certified
  • TEFL Certification

Languages

Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Limited Working

Timeline

Public Safety Telecommunicator

Hillsborough County Fire Rescue
12.2023 - Current

Server

Kura Sushi
09.2023 - 12.2023

Teller

MidFlorida Credit Union
05.2023 - 08.2023

Teller II

TD Bank
01.2022 - 03.2023

Relationship Banker

Bank of America
01.2020 - 12.2022

Suffolk County Community College

High School Diploma -

Riverhead Highschool

Hobbies and Interests

Collecting Vinyl/Cassettes, Traveling, Embroidery, Meditation, Origami, Foreign Language, History, Science

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Dale Messina-Zeng