Dale Jackson
Associate Deck Builder
Inverary,ON
Summary
Results-driven professional with a proven track record at Timberline Decks, specializing in board cutting precision and effective team communication. Expertise includes deck framing and railing installation, achieving 100% safety compliance throughout all projects. Proficient in power tools and project estimation, consistently delivering high-quality results with efficiency and accuracy. Committed to maintaining superior standards in craftsmanship while advancing project timelines.
Overview
27
27
years of professional experience
Work History
Associate Deck Builder
Timberline Decks
Kingston, Ontario
05.2024 - Current
- Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
- Anchored and braced forms to complete precise joining.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Examined buildings and project specifications to determine measurements.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Consistently constructed square and level projects.
- Utilized various tools, equipment, materials and forming systems to complete construction tasks.
- Replaced rotten or damaged boards on existing decks.
- Erected scaffolding to assemble above-ground structures.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
- Utilized a variety of power tools such as saws, drills, sanders, and routers for deck construction.
- Constructed stairs leading up to the main platform of the deck.
- Attached decorative trim pieces around the edges of the deck.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Assembled pre-fabricated deck sections using screws and fasteners.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Secured handrails along staircases leading up to decks with lag screws.
- Built decks to customer specifications, including the installation of railings and steps.
Bus Operator
Kingston Transit
Kingston, Ontario
12.2022 - 04.2024
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Advised passengers to be seated and orderly while on vehicles.
- Resolved conflicts between passengers in a professional manner when necessary.
- Assisted passengers in loading wheelchairs or other mobility aids.
- Handled passenger emergencies or disruptions.
- Drove specified routes in compliance with traffic regulations and time schedules.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Reported delays or accidents.
- Maintained safe driving habits to protect property and general public on roadways.
- Followed emergency procedures in case of accidents or other dangerous situations.
- Maintained professional demeanor when dealing with difficult customers or situations.
- Enforced passenger rules and regulations while providing courteous service.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Stayed current on local events and activities affecting transit services in the area.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Deescalated verbal altercations and fights between passengers.
- Collected fares and provided route updates and schedule information.
- Communicated regularly with dispatch personnel via two-way radio systems.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Reported major accidents, emergencies and suspicious incidents to supervisors.
Sales Consultant
Lexus of Kingston
Kingston, Ontario
08.2020 - 12.2022
- Advised customers on financing options and warranties available for their purchase.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained up-to-date database of sales contacts and customer information.
- Maintained customer satisfaction by providing prompt, reliable service.
- Showcased vehicle features and took customers on test drives in local area.
- Provided follow-up customer service after a car sale was completed.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Created detailed reports of daily sales activities for management review.
- Developed relationships with potential buyers through phone calls and emails.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
Sale Consultant
Petrie Ford
Kingston, Ontario
09.2019 - 08.2020
- Advised customers on financing options and warranties available for their purchase.
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Maintained up-to-date database of sales contacts and customer information.
- Placed special orders or called other stores to find desired items.
- Maintained customer satisfaction by providing prompt, reliable service.
- Showcased vehicle features and took customers on test drives in local area.
- Provided follow-up customer service after a car sale was completed.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Recommended, selected and located merchandise based on customer desires.
- Created detailed reports of daily sales activities for management review.
- Developed relationships with potential buyers through phone calls and emails.
- Responded to inquiries from potential customers via email and telephone.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Educated customers about sales processes, warranty requirements and service standards.
- Scheduled automotive deliveries with vendors and customers.
- Answered customer inquiries regarding product features, pricing, and availability.
Supply Technician
Kingston Health Science Centre
Kingston, Ontario
05.2019 - 09.2019
- Managed inventory of medical supplies and equipment.
- Maintained accurate records of all supplies received, stored, and distributed throughout the facility.
- Delivered equipment to specified hospital locations or to patients' residences.
- Delivered medical equipment and supplies to various departments within the hospital or other healthcare facilities as required.
- Verified and restocked medical supply inventories on a daily basis.
- Performed inventory control activities by ensuring that supplies are ordered as necessary to maintain an adequate stock level.
- Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
Warehouse Manager
Leon's Furniture
Kingston, Ontario
04.2018 - 05.2019
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors, and transport companies.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Prepared inventory for shipment by attaching tags and labels.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Dispatcher
Waste Connections
Kingston, Ontario
10.2017 - 04.2018
- Arranged for repairs to restore service and schedules.
- Updated records of driver locations, delays, and cancellations.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Investigated and resolved customer and vendor issues to retain business.
- Scheduled loads according to priority and available equipment.
- Participated in team meetings discussing changes in procedures or processes.
- Dispatched drivers to meet daily delivery needs for company customers.
- Resolved customer complaints related to service issues or delays.
- Prepared daily work and run schedules.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Northbound Logistics
SLH Transport Inc
Kingston, Ontario
06.2004 - 10.2017
- Established transportation cost standards and economical shipping practices.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Directed investigations to verify and resolve customer or shipper complaints.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Identified opportunities to reduce cost and improve productivity.
- Collaborated with other departments to develop strategies that align with company objectives.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Implemented cost-saving measures such as route optimization for shipments.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Established or monitored specific supply chain-based performance measurement systems.
- Maintained high standards of internal and external customer service.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Consistently met company and department objectives within budget and time constraints.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Negotiated with carriers and warehouse operators for services and preferential rates.
Driver Manager
SLH Transport Inc
kingston
05.1998 - 05.2004
- Recorded and investigated all collisions and passenger injuries in compliance with company processes to achieve year-on-year reductions.
- Provided guidance to drivers regarding proper loading techniques or hazardous material handling.
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Managed the daily operations of a fleet of drivers and vehicles.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Developed and maintained communications systems for safety-critical information.
- Directed investigations to verify and resolve customer or shipper complaints.
- Scheduled routes for drivers based on delivery requirements and availability.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Assisted in resolving customer complaints related to deliveries or other issues.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Communicated regularly with dispatch personnel about shipments status updates.
- Tracked driver behavior, timekeeping and attendance.
- Analyzed driver logs to ensure accuracy and compliance with regulations.
- Coordinated load planning for drivers to minimize dispatch delays.
- Consistently met company and department objectives within budget and time constraints.
- Tracked drivers and tractors to maximize utilization.
Education
High School Diploma -
LaSalle Secondary School
Kingston, ON06-1984
Skills
- Detail orientation
- Board cutting precision
- Power tool proficiency
- Weatherproofing solutions
- Post setting
- Project estimation
- Deck framing
- Stair construction
- Foundation preparation
- Safety regulations adherence
- Joist installation
- Deck finishing
- Railing installation
Languages
English
Professional
French
Elementary
Danish
Elementary
Accomplishments
- Increased revenue for SLH Transport Northbound Logistics by five million dollars
- Won city high school football championship
- Won National Championship in Touch Football
- Played 2 years of semi pro football in Watertown, N.Y.
- OMHA/OWHA hockey referee for 25 years
Affiliations
- Avid golfer
- Lifelong hockey player
- Fitness enthusiast
Additional Skills
- Ability to build rapport quickly and maintain relationships.
- Experienced in shipping and receiving and warehousing in a large retail setting and a large hospital setting.
- Exceptional communication, interpersonal skills and team building.
- Ability to work in a fast-paced environment and manage multiple priorities, deadlines and demands.
- Equally capable and efficient working independently and in a team environment, supervised and unsupervised.
Timeline
Associate Deck Builder
Timberline Decks
05.2024 - Current
Bus Operator
Kingston Transit
12.2022 - 04.2024
Sales Consultant
Lexus of Kingston
08.2020 - 12.2022
Sale Consultant
Petrie Ford
09.2019 - 08.2020
Supply Technician
Kingston Health Science Centre
05.2019 - 09.2019
Warehouse Manager
Leon's Furniture
04.2018 - 05.2019
Dispatcher
Waste Connections
10.2017 - 04.2018
Northbound Logistics
SLH Transport Inc
06.2004 - 10.2017
Driver Manager
SLH Transport Inc
05.1998 - 05.2004
High School Diploma -
LaSalle Secondary School
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