Dale Gladwin
Whitby,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
43
43
years of professional experience
Work History
Bartender /Kitchen Staff Member
Flaming Sally's Saloon
09.1984 - 03.1986
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Bartender /Kitchen Staff Member
Kiwi Club
09.1983 - 02.1984
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Kitchen Staff Member
Sammy's Exchange
03.1983 - 09.1983
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
Cook / Dishwasher
Kentucky Fried Chicken, KFC
03.1979 - 03.1980
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food efficiently under time constraints for timely service during peak hours.
- On weekends, opened the restaurant and did all the prep work before the rest of the staff arrived.
Farrier
Self-employed
01.2000 - 06.2022
- Managed hoof care for over 300 horses
- Improved horse owners'' satisfaction by providing exceptional hoof trimming and shoeing services.
- Ensured prompt invoicing for services rendered while maintaining accurate financial records.
- Enhanced horse performance with precise and balanced shoe fittings.
- Supported equine health by identifying and addressing hoof issues such as lameness, cracks, and abscesses.
- Developed lasting client relationships through excellent communication and customer service skills.
- Maintained a clean and safe work environment by following proper farrier safety protocols.
- Streamlined workflow efficiency by regularly maintaining and organizing tools and equipment.
- Expanded professional knowledge through continuous education in farriery techniques and practices.
- Collaborated with veterinarians to develop comprehensive treatment plans for horses with complex hoof issues.
- Tailored shoeing solutions to meet individual needs of each horse, considering factors such as breed, discipline, and conformation.
- Adapted to diverse working conditions at various barns, stables, racetracks, or private farms.
- Contributed to improved horse comfort through expert application of therapeutic shoes when needed.
- Optimized workload management by scheduling appointments efficiently according to geographic location and client availability.
- Participated in industry events like conferences and workshops to network with fellow farriers and learn from leading experts.
COO
Euro-Can-Am Trading Inc.
06.1988 - 11.1999
- Regularly traveled between offices in order to maintain a better understanding of each office's dynamic, and maintain a personal relationship with the staff.
- Spearheaded strategic planning initiatives for long-term growth and profitability.
- Developed high-performing sales teams through effective hiring, training, and performance management strategies.
- Navigated complex regulatory environments to ensure compliance across all aspects of operations.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Hired and trained office staff.
- Managed crisis response to minimize potential negative impacts on company.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Monitored key business risks and established risk management procedures.
- Directed technological improvements, reducing waste and business bottlenecks.
- Coded and implemented custom contact, sales, and file management software to streamline 0ffice processes.
Education
Farrieriry
Ontario School of Horseshoeing
Guelph, ON03.2000
Associate of Applied Science - Information And Computer Systems
Information Technology Institute
Toronto, ON09.1999
Bachelor of Science - Biology Chemistry History
Mercer University
Macon, GA05.1986
Skills
- Time management abilities
- Inventory Management
- Staff Management
- Equipment maintenance
- Attention to detail
- Patience and perseverance
- Customer Communication
- Dependable and Responsible
- Appointment Scheduling
- Quality Assurance
- Time Management
- Training and Development
- Staff Management
- Teamwork and collaboration
- Problem-solving aptitude
- Physical stamina
Languages
French
Limited Working
Timeline
Farrier
Self-employed
01.2000 - 06.2022
COO
Euro-Can-Am Trading Inc.
06.1988 - 11.1999
Bartender /Kitchen Staff Member
Flaming Sally's Saloon
09.1984 - 03.1986
Bartender /Kitchen Staff Member
Kiwi Club
09.1983 - 02.1984
Kitchen Staff Member
Sammy's Exchange
03.1983 - 09.1983
Cook / Dishwasher
Kentucky Fried Chicken, KFC
03.1979 - 03.1980
Farrieriry
Ontario School of Horseshoeing
Associate of Applied Science - Information And Computer Systems
Information Technology Institute
Bachelor of Science - Biology Chemistry History
Mercer University
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