Dale Birnie
West Kelowna,BC
Summary
Experienced and dedicated industrial mechanic with over 10 years of diverse experience in the oil and gas industry. Successfully managed large-scale mechanical construction projects, critical component high-profile shutdowns, and provided technical advice in a fast-paced dynamic environment. Collaborated with clients, vendors, and industry professionals to develop and enhance procedures, policies, and program planning to improve equipment reliability and service delivery. Known for exceptional leadership skills, excellent strategist and planner with strong organizational and decision-making abilities. Respected as a leader, mentor, and manager, empowering others while setting clear expectations and firm boundaries. Effectively managed budgets, workforce, timelines, and scheduling. Mechanical support representative excelling under the pressure of rigid deadlines and quickly building rapport with clients to identify and meet their needs. Remain calm under pressure and possess strong problem-solving skills to determine issues, analyze options, and recommend appropriate resolutions. Methodical and detail-oriented work performance, effectively managing complex and time-sensitive situations with multiple clients. Well-developed listening and verbal communication skills, excelling in one-on-one interactions with strong conflict resolution, public speaking, and facilitation abilities.
Qualified Project Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Wajax
12.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
Maintenance Manager
Parallel Mechanical
06.2018 - 12.2018
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
Production Supervisor
Formashape
01.2018 - 06.2018
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of [Number] production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Evaluated existing production processes and identified areas for improvement.
Maintenance Manager
Tolko Industries
06.2017 - 12.2017
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
Field Service Superintendent
WAJAX INDUSTRIAL COMPONENTS
06.2014 - 05.2017
- Responsible for job planning, coordination, estimation, scheduling and preparation
- Supervise and coordinate manpower, tooling, equipment and site access
- Create and implement Safe Work Procedures, Job Hazard Analysis and supporting documentation
- Work with clients to identify windows of opportunity to allow seamless integration of repairs with the least impact on production
- Schedule, plan, and supervise complete rebuilds of multiple apron feeders, crushers, conveyors, turbines, pumps, gearboxes
- Develop weekly integration meetings between Sales and Service functions
- Identify process inefficiencies and collaborate with appropriate management to assess the situation and create solutions
- Populate financial and status reports weekly/monthly/quarterly (KPI, SPI, CPI)
- Maintain, implement and audit quality systems to ensure compliance
- Perform safety audits, jobsite inspections, weekly and monthly safety meetings
- Plan, prepare, organize, schedule and execute preservation programs for multiple ventures
- Manage all aspects of field service facility for multiple shut downs, emergency repairs, scheduled outages, upgrades and new installation tie-ins
- Manage, organize, direct, schedule, prioritize and coordinate all aspects of repair facility
- Maintain branch activities, audits, compliance, vendor relationships, budgeting, capital expenditures
General Foreman
WAJAX INDUSTRIES
04.2011 - 06.2014
- Responsible for coordinating foremen and crews
- Job planning, prepare and submit RFI’s, client exhibit sign off, prepare and execute ITP’s
- Attend morning and afternoon meetings to coordinate activities and schedule with other trades
- Monitor job progression and update clients
- Rebuild apron feeders and crushers
- New installations of pumps, gearboxes, compressors, motors and centrifuges
- Coordinate, disassemble and ship (8) 797B haul trucks from Fort McMurray to overseas
- Commissioning officer for full crushing, conveying and slurry preparation mine
- Construction, maintenance, preservation, shut downs, turnarounds, commissioning, remove and replace in kind
- Compressor and turbine overhauls and major rebuilds
Millwright Foreman
BULA Enterprises
06.2006 - 04.2011
- Supervise mechanical installation and equipment base epoxy grout crews >30
- Plan and schedule job coordination, priorities and deadlines
- Ensure installations meet or exceed API 686 standards
- Coordinate with sub trades, prime contractor and owner to schedule concurrent activities to avoid conflicting multi-trade activities
- Safety audit jobsites, procedures and ensure compliance to site regulations
- Responsible for turnover of multiple systems upon completion to the client
- QA/QC responsibilities – Client sign off and communication
- Ensure procedures, standards and policies are followed and adhered to
- Develop exhibits for fine tolerance installation representation
- Installed multiple pumps, compressors, equipment bases, fans, centrifuges
- Perform laser and cross dial alignments on pumps, gearboxes, motors, compressors, turbines, fans, and agitation/auger devices
Education
Red Seal Industrial Mechanic -
British Columbia Institute of Technology
Masters of Audio Engineering -
Centre for Arts and Technology
Leadership for Safety Excellence -
Keyano College
Business Accounting -
Okanagan College
Project Management - Project Management
Northern Alberta Institute of Technology
Edmonton, AB02-2024
Skills
- Proficient in Microsoft Office Products
- Thorough knowledge of OH&S rules and regulations
- Well versed in API 686 recommended practices
- Machinery set up and alignment with lasers and dial indicators
- Proficient in blueprint reading and interpretation
- Detail-oriented
- Great communication skills
- Computer skills
- Dependable
- Hands-on experience in multi-unit maintenance
- Broad experience with rotating equipment repairs
- Management professional
- Extensive network of contacts in the oil and gas industry
- Culture development
- Customer satisfaction measurement
- Strategic business planning
- Reporting and documentation
- Coaching and mentorship
Accomplishments
- Supervised team of 30 staff members.
Certification
- WHMIS
- Emergency Responder First Aid
- Elevated Work Platform
- Class 7 Forklift and Telehandler
- OSSA Confined Space
- Spill Response
- OSSA Fall Protection
- TDG
- Lock Out Tag Out
- OSSA Safe Work Permit
- Wilderness Awareness
- Accident Investigation
- H2S Alive
- OSSA Firewatch
- Standard St. John’s Ambulance First Aid - CPR
- Overhead Crane and Rigging
- Respirator Training / Fit Test / SCBA
References
Available upon request
Languages
English
Full Professional
Timeline
Service Manager
Wajax
12.2018 - Current
Maintenance Manager
Parallel Mechanical
06.2018 - 12.2018
Production Supervisor
Formashape
01.2018 - 06.2018
Maintenance Manager
Tolko Industries
06.2017 - 12.2017
Field Service Superintendent
WAJAX INDUSTRIAL COMPONENTS
06.2014 - 05.2017
General Foreman
WAJAX INDUSTRIES
04.2011 - 06.2014
Millwright Foreman
BULA Enterprises
06.2006 - 04.2011
Masters of Audio Engineering -
Centre for Arts and Technology
Leadership for Safety Excellence -
Keyano College
Business Accounting -
Okanagan College
Red Seal Industrial Mechanic -
British Columbia Institute of Technology
Project Management - Project Management
Northern Alberta Institute of Technology
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