Dalbir Singh
Montreal
Summary
Dynamic and detail-oriented professional with extensive experience at Xenious Group of Hotels, excelling in food preparation and maintaining high cleanliness standards. Proven ability to enhance guest satisfaction through effective teamwork and organization, while consistently achieving operational goals. Skilled in safe food handling and adept at fostering a positive work environment.
Housekeeping professional prepared to oversee and improve cleaning operations in hospitality setting. Proven ability to enhance guest satisfaction and streamline housekeeping procedures. Known for strong team collaboration and adapting to evolving needs, with focus on cleanliness standards and effective communication.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Noxs Groups
07.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Kitchen Staff Member
Xenious Groups of Hotels
02.2018 - 02.2020
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Housekeeping Supervisor
Xenious Group of Hotels
07.2016 - 02.2018
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping Supervisor
CLARKS GROUP OF HOTELS
02.2014 - 03.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
Room Attendant
Xenious Group of Hotels
01.2013 - 12.2013
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Improved cleaning efficacy, utilized eco-friendly and effective cleaning agents.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
Education
Diploma - Hotel Management
GIHM
Yamuna Nagar , India01-2013
Skills
- Food preparation
- Organization and cleanliness
- Cleaning and sanitizing
- Safe food handling
- Supply restocking
- Knife handling skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Warehouse Associate
Noxs Groups
07.2024 - Current
Kitchen Staff Member
Xenious Groups of Hotels
02.2018 - 02.2020
Housekeeping Supervisor
Xenious Group of Hotels
07.2016 - 02.2018
Housekeeping Supervisor
CLARKS GROUP OF HOTELS
02.2014 - 03.2016
Room Attendant
Xenious Group of Hotels
01.2013 - 12.2013
Diploma - Hotel Management
GIHM
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