Dalar Manooki
Burbank
Summary
To secure a position where I can apply my skills, knowledge, and dedication to contribute to high-quality performance and organizational success. Skilled in multitasking, time management, and performance monitoring, I thrive in fast-paced environments. I’m detail-oriented and experienced in quality assurance, documentation, and reporting to support continuous improvement.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Trinity Physical LLC
03.2021 - Current
- Partnered with home health agencies and physical therapy professionals to deliver effective staffing solutions and maintain continuity of patient care.
- Oversaw scheduling and coordination of appointments, improving workflow efficiency and minimizing service disruptions.
- Maintained ongoing communication with patients to confirm appointments, address questions, and foster a positive care experience.
Manager
BeWell Physical Services LLC
06.2018 - Current
- Collaborated with various home health care agencies and physical therapists to coordinate staffing solutions that ensured consistent, high-quality patient care.
- Strategically assigned clinical staff to patients and agencies based on qualifications, availability, and specific care requirements.
- Managed daily scheduling and appointment logistics to enhance operational efficiency and reduce scheduling conflicts.
- Supported payroll processing and handled essential administrative duties to maintain smooth and organized office operations.
Manager
Everyday Physical Therapy, Inc.
03.2017 - Current
- Coordinated staffing needs across multiple home health care agencies and physical therapists to ensure consistent and quality patient care.
- Matched patients and agencies with appropriate clinical staff based on skill set, availability, and patient needs.
- Oversaw scheduling and appointment management, optimizing workflow efficiency and minimizing scheduling conflicts.
- Handled patient communications, including follow-ups, phone inquiries, and email correspondence, to ensure high levels of satisfaction and engagement.
- Assisted with payroll processing and administrative tasks, contributing to smooth day-to-day office operations.
Customer Service Representative Manager
SoCal Heating & Cooling Inc
12.2023 - 07.2024
- Provided exceptional customer support by handling service inquiries, scheduling appointments, and resolving issues for residential and commercial clients.
- Acted as a liaison between customers and technicians, ensuring clear communication and timely service delivery.
- Managed a high volume of inbound calls and emails with professionalism and efficiency, contributing to increased customer satisfaction.
- Assisted in coordinating emergency service calls and dispatching technicians to ensure prompt response times and reliable service.
Education
High School -
Burbank High School
Burbank, CA01.2014
High school diploma - undefined
Options For Youth Charter School
01.2016
Skills
- Computer skills
- Quick learner
- Dedicated
- Excellent customer service skills
- Multitasking
- Performance monitoring
- Quality assurance
- Documentation and reporting
- Problem-solving
- Customer service
- Time management
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Timeline
Customer Service Representative Manager
SoCal Heating & Cooling Inc
12.2023 - 07.2024
Manager of Operations
Trinity Physical LLC
03.2021 - Current
Manager
BeWell Physical Services LLC
06.2018 - Current
Manager
Everyday Physical Therapy, Inc.
03.2017 - Current
High school diploma - undefined
Options For Youth Charter School
High School -
Burbank High School
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