Dalal Rammal
Laval,Quebec
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Ok Kids
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
Persia Foods
05.2022 - 04.2023
Assistant Manager
Persia Foods
11.2019 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor and Team Leader
Vitas S.A.L
07.2012 - 09.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Loan Officer
Vitas S.A.L
03.2010 - 06.2012
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Accountant
Noix Said
08.2006 - 09.2007
Education
BBA - Business Administration
SUT
Lebanon06.2016
Skills
- Customer Service
- Business Management Principles
- Staff Management
- Project Management
- Set Organizational Policies
Certification
2011:
- awarded a certificate of participation- workshop MSME loans- LIM program, Lebanon
2012:
- awarded a certificate of participation- Negotiation and communication.
- Awarded a certificate of participation- Marketing orientational for sales- supervisors and sales representatives - LIM program, Lebanon
2014:
- a training certificate- leadership development and marketing) hosted in Amman Jordan.
- awarded a certificate of participation- Women empowerment- LIM program, Lebanon
- awarded a certificate of team work- Vitas, S.A.L, Lebanon.
2015:
- awarded the certificate of Lebanese Financial Regulations
2016:
- awarded the silver certificate of appreciation for loyal service- Vitas S.A.L, Lebanon.
Language
- French: fluent
- English: fluent
- Arabic: fluent
Timeline
Manager
Ok Kids
05.2023 - Current
Assistant Manager
Persia Foods
05.2022 - 04.2023
Assistant Manager
Persia Foods
11.2019 - 07.2020
Supervisor and Team Leader
Vitas S.A.L
07.2012 - 09.2019
Loan Officer
Vitas S.A.L
03.2010 - 06.2012
Accountant
Noix Said
08.2006 - 09.2007
BBA - Business Administration
SUT
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