DALAL ALKALDY
Toronto,ON
Summary
Passionate about contributing to organizational success through strategic business development, fostering strong client relationships, and driving revenue expansion. Skilled in cultivating enduring partnerships and leveraging opportunities for growth. Known for creative thinking and generating innovative ideas to improve business operations and drive success.
Overview
11
11
years of professional experience
Work History
Sr. Account Manager II
Lightcast
04.2023 - Current
- Continued role from Gazelle following acquisition by Lightcast in April 2023
- Facilitate seamless integration of Gazelle clients with Lightcast products
- Work on cross-selling Gazelle clients to new Lightcast products (labor market data, software, API)
- Manage relationships with Economic Development Organizations (EDOs), businesses, real estate, financial firms
- Prepare content and speak on webinars to educate, engage, and cross-sell to users
- Serve on the GOV Market Advisory Council for 2024 as an advisor between organization voices and leadership
- Collaborate closely with the data and product teams to enhance products based on client feedback
Senior Customer Success Manager
Gazelle.ai
02.2022 - Current
- Utilized AI to devise growth strategies for organizations
- Managed accounts for Economic Development Corporations, real estate, and businesses
- Conducted webinars and executed upselling strategies
- Oversaw renewals and collaborated with team members to meet KPIs
- Pioneered the win-back program to reclaim lost deal
Corporate Sales and Marketing Manager
PathWell
08.2020 - 02.2022
- Joined PathWell as first employee along with the founder/CEO. In charge of product ideation, team building, and strategic direction.
- Led talent recruitment efforts, hiring psychologists, psychiatrists, and executive leaders.
- Implemented lead generation strategies to fuel business expansion.
- Crafted pricing strategies and sales decks, securing initial clients and driving significant revenue growth.
- Established and managed partnerships with key organizations, facilitating business integration.
- Developed engaging webinar content on health and wellness topics.
Inside Sales Rep/Product Coordinator
Medcan
10.2018 - 08.2020
- Cultivate and nurture client relationships to foster long-term partnerships and ensure client satisfaction.
- Consistently meet and exceed sales targets through proactive client engagement and effective sales strategies.
- Educate clients on medical knowledge and provide necessary information to meet their needs.
- Drive innovation by identifying opportunities and developing new products to expand the company's product line and enhance revenue streams.
- Played a key role in integrating Salesforce CRM system, including participation in testing phases to ensure successful implementation.
Business Development Manager
Phoenix Eyewear
01.2013 - 08.2015
- Managed diverse responsibilities encompassing client service, marketing, sales, and stock management.
- Actively engaged in sales activities, effectively communicating product features and benefits to customers.
Education
BSc -
York University
06.2018
Skills
- Client Relationship Management
- Account Management
- Partnership Management
- Growth Strategizing
- Problem-Solving Skills
- Team Collaboration
- Adaptability/Flexibility
- Management Skills
- Sales and Revenue Expansion
- Retention
- Effective Time Management
- Microsoft Office
Languages
English
Native or Bilingual
Arabic
Limited Working
Timeline
Sr. Account Manager II
Lightcast
04.2023 - Current
Senior Customer Success Manager
Gazelle.ai
02.2022 - Current
Corporate Sales and Marketing Manager
PathWell
08.2020 - 02.2022
Inside Sales Rep/Product Coordinator
Medcan
10.2018 - 08.2020
Business Development Manager
Phoenix Eyewear
01.2013 - 08.2015
BSc -
York University
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