DAKYUNG HONG
Toronto,ON
Summary
I worked Grand Hyatt Seoul for 10 years
Event Service(Banquet) 8 years / Teppan restaurant 8month
Lobby Lounge 1years 6month.
If there any chance I would like to work with Banquet Service
because I have many years of Hyatt Banquet Service
I can do table set up and move the table.
and I have many experience with wedding concirege.
bride care and many conferance with table layout set up and tray service in event are also highly experience
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Waitress
Sunny Dragon (chinese Restaurant)
09.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Manager
Siot Siot Italy Restaurant
10.2022 - 07.2023
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
Waitress
GRAND HYATT SEOUL
07.2012 - 08.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Graduate University - Hotel Convention
Kyungki University
Seoul In Korea02.2019
Skills
- Beverage preparation
- Menu memorization
- Accurate money handling
- Banquet coordination
- Upselling techniques
- Hospitality service expertise
- Dining area maintenance
- Wine knowledge
- Wine service
Timeline
Waitress
Sunny Dragon (chinese Restaurant)
09.2023 - Current
Manager
Siot Siot Italy Restaurant
10.2022 - 07.2023
Waitress
GRAND HYATT SEOUL
07.2012 - 08.2022
Graduate University - Hotel Convention
Kyungki University
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