Dakshi Sareen
Summary
Dedicated and client-focused professional with experience in customer service, case coordination, retail leadership, and childcare for special needs. Strong communication, multitasking, and problem-solving abilities gained through diverse roles in immigration services, retail supervision, and early childhood support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Shoppers Drug Mart
02.2025 - 09.2025
- Supervised daily store operations, cash management, and customer service.
- Trained team members and resolved customer concerns.
- Supported inventory and merchandising tasks.
Client Services Representative
Seabird Immigration
01.2022 - 12.2023
- Managed client intake, documentation, and case file updates.
- Provided support via phone, email, and in-person communication.
- Scheduled consultations and coordinated with consultants.
- Maintained confidential and accurate client records.
Shift Supervisor
Shoppers Drug Mart
04.2020 - 12.2021
- Oversaw shift operations and customer service.
- Handled POS systems and cash reconciliation.
- Ensured compliance with policies and safety standards.
Order Picker & Problem Solver
Amazon
05.2018 - 02.2020
- Picked and processed customer orders quickly and accurately.
- Resolved order discrepancies and maintained productivity.
- Followed safety and warehouse procedures.
Preschool Teacher (Special Needs)
Clay Preschool
09.2016 - 03.2018
- Supported learning and development for special needs children.
- Assisted with IEPs and communicated with parents.
- Ensured a safe and inclusive classroom.
Education
Bachelor of Arts - Psychology & Communication
KCW Ludhiana
India05.2016
Skills
- Staff management
- Cash handling
- Communication strategies
- Art and craft facilitation
- Customer service
- Empathic listening
Certification
Early Childhood Education Assistant- BC Registry
Timeline
Shift Supervisor
Shoppers Drug Mart
02.2025 - 09.2025
Client Services Representative
Seabird Immigration
01.2022 - 12.2023
Shift Supervisor
Shoppers Drug Mart
04.2020 - 12.2021
Order Picker & Problem Solver
Amazon
05.2018 - 02.2020
Preschool Teacher (Special Needs)
Clay Preschool
09.2016 - 03.2018
Bachelor of Arts - Psychology & Communication
KCW Ludhiana