DAKSHI P A N W A R
Coquitlam,British Columbia
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
2
2
years of professional experience
Work History
Front Desk /Office Administrator
first residential
Burnaby, British Columbia
07.2024 - Current
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Front Desk/ Admin
Heads Up - Salon
Coquitlam, Canada
11.2023 - 08.2024
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying, and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Customer Service /Front Office Assistant
U-Haul Moving & Storage
Port Moody, Canada
11.2023 - 06.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service /Human Resources Coordinator
Accenture Solution Pvt Ltd
01.2023 - 08.2023
- Created detailed reports on customer service activities.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
Human Resources /Customer Service Representative
R1 RCM Global Pvt Ltd
06.2022 - 12.2022
- Assisted in the recruitment process by conducting phone interviews and scheduling onsite interviews.
- Organized company events such as team building activities or holiday parties.
Education
Bachelors - Management
City University
Coquitlam, BCBachelors - Mass Communication
Sharda University
Skills
- STRONG CUSTOMER SERVICE SKILLS
- TECHNICAL KNOWLEDGE
- MULTITASKING
- CONFLICT RESOLUTION
- TIME MANAGEMENT
- DIGITAL MARKETING
- EXCEL/STATISTICS
- DATA ENTRY/ TYPING
- Administrative Support
- PRODUCT KNOWLEDGE
- SCHEDULING
- CALL CENTER EXPERIENCE
- Mail handling
- Staff Management
- Human Resources
- Meeting Coordination
Languages
English
Full Professional
Timeline
Front Desk /Office Administrator
first residential
07.2024 - Current
Front Desk/ Admin
Heads Up - Salon
11.2023 - 08.2024
Customer Service /Front Office Assistant
U-Haul Moving & Storage
11.2023 - 06.2024
Customer Service /Human Resources Coordinator
Accenture Solution Pvt Ltd
01.2023 - 08.2023
Human Resources /Customer Service Representative
R1 RCM Global Pvt Ltd
06.2022 - 12.2022
Bachelors - Management
City University
Bachelors - Mass Communication
Sharda University
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