DAKSHI
Calgary,Alberta
Summary
Hardworking personality with background providing office management and customer and administrative support. Efficient in scheduling meetings, maintaining calendars, answering phones, responding to enquiries immediately and updating databases. Proficient in various software's and skilled in administrative support and customer service. Brings 3.5 years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Supervisor
Leon's Furniture
Calgary, Alberta
09.2020 - Current
- Resolving customer's issues by providing excellent front-line customer service and greeting customers.
- Working in a fast-paced environment with a direct public contact and handling large volume of calls.
- Processing a range of transactions including financial applications, payments and refunds.
- Documented data entry completions in corresponding logbooks.
- Performed data entry and other administrative tasks to support departments.
- Analyze and prepare daily and monthly reports.
- Setting up deliveries and pickups of all the orders.
- Responding to customer inquiries via phone or email within established guidelines and taking required actions.
- Redirecting calls as required.
- Trained new hires on policies and procedures related to customer service interactions.
- Collaborated with other departments to resolve complex problems quickly for customers.
- Analyzed customer feedback and identified areas of improvement in the customer experience process.
Order Picker and Trainer
Metro Canada Logistics (Zara)
Brampton, Ontario
10.2019 - 08.2020
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Assisted in inventory control and provided training to new hires.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Utilized scanning equipment for picking, packing and shipping orders.
- Ensured that all safety regulations were followed while performing work duties.
Part Time Sales Associate
ALDO Group
Mississauga, Ontario
03.2019 - 01.2020
- Exceeded daily sales targets
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Managing store display and handling store aesthetics.
Education
Post Graduate Diploma in Marketing Management & Professional Sales -
Lambton College
01.2020
Masters in Fashion Designing and Merchandising -
Guru Nanak Dev University
01.2017
Bachelor in Fashion Designing -
Guru Nanak Dev University
01.2015
Skills
- Critical thinking
- Exceptional communication skills
- Interpersonal skills
- Data entry Proficiency
- Problem-solving
- Quick-learner
- Strong leadership skills
- Team player
- May work independently
- Time management
- Decision-making skills
- Organizational and Planning Skills
- Details-oriented
- Microsoft Office Suite including MS Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
- Adobe Illustrator, Adobe Photoshop, and Corel Draw
Certification
- Certified in Emergency First Aid & CPR/AED level C - Basic 2023
- Basic knowledge of Workplace Hazardous Materials Information System (WHMIS)
Awards
- EMPLOYEE OF THE MONTH
- BEST PERFORMER AWARD
References
- Stuart Mcbride, General Manager, Leon's Furniture, Calgary, Alberta, 825-222-0011
- Mitkumar Patel, Sales Manager, Leon's Furniture, Calgary, Alberta, 825-222-0011
- Amrinder Singh Dullat, Warehouse Manager, Leon's Furniture, Calgary, Alberta, 825-222-0011
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Customer Care Supervisor
Leon's Furniture
09.2020 - Current
Order Picker and Trainer
Metro Canada Logistics (Zara)
10.2019 - 08.2020
Part Time Sales Associate
ALDO Group
03.2019 - 01.2020
Post Graduate Diploma in Marketing Management & Professional Sales -
Lambton College
Masters in Fashion Designing and Merchandising -
Guru Nanak Dev University
Bachelor in Fashion Designing -
Guru Nanak Dev University
Similar Profiles
Robyn DowRobyn Dow
Senior Finance Officer at Leon's FurnitureSenior Finance Officer at Leon's Furniture
RIFAH TASNIM ALAMRIFAH TASNIM ALAM
Sales Associate at Leon's furnitureSales Associate at Leon's furniture
Jenivan EswaranJenivan Eswaran
Shipping and Receiving Associate at Leon's FurnitureShipping and Receiving Associate at Leon's Furniture