Dakota Hepburn
Crescent City
Summary
Dynamic Shift Manager with proven expertise in cash handling and employee training at KFC Taco Bell. Recognized for enhancing team performance through effective delegation and problem-solving. Committed to maintaining inventory control while ensuring exceptional customer satisfaction through personalized service and a customer-oriented approach.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
KFC Taco Bell
01.2020 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Server
Billy's Place
01.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Supervisor
Starbucks
01.2023 - 06.2023
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Shift Supervisor
Goodwill
11.2023 - 03.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Stocked and inspected product produced by processors.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Mohave High School
Bullhead City, AZSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Cash handling expertise
- Inventory control and record keeping
- Inventory control
- Policy enforcement
- Inventory management
Timeline
Shift Supervisor
Goodwill
11.2023 - 03.2024
Server
Billy's Place
01.2023 - 10.2023
Shift Supervisor
Starbucks
01.2023 - 06.2023
Shift Manager
KFC Taco Bell
01.2020 - 01.2022
Mohave High School
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