Dakota Silcox
Fresno
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2026
2026
years of professional experience
2016
2016
years of post-secondary education
Work History
Landscape Groundskeeper
Chuckchansi
Coarsegold
05.2022 - Current
- Conducted regular inspections of all plant material ensuring health standards are being met.
- Maintained and monitored landscape grounds, including mowing grass, pruning trees, and trimming shrubs.
- Assisted with snow removal operations during winter months using shovels or snow blowers.
Manager
Ramano's
Norton
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Cashier
Family Dollar
Wise
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
Call Center Representative
SYKES
Wise
- Processed orders, forms, applications, and requests accurately and efficiently.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
John I Burton
Norton, VASkills
- Landscape maintenance
- Customer service
- Problem resolution
- Adaptable learning
- Cash handling
- Staff supervision
- Communication skills
- Problem solving
Timeline
Landscape Groundskeeper
Chuckchansi
05.2022 - Current
Manager
Ramano's
Cashier
Family Dollar
Call Center Representative
SYKES
John I Burton