Dakota Rollins
Edmonton,AB
Summary
Results driven individual that excels in a fast-paced environment. Adept in identifying problems and developing practical solutions. Bringing detail-orientation, excellent communication, and multitasking skills. Capable of working independently or in a team setting to accomplish company and client objectives. Committed to continuous improvement and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Central Social Hall
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
Bartender/ Server Trainer
Chop Steakhouse & Bar
10.2018 - 03.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted in training new servers, sharing best practices for excellent customer service.
Premium Level Server
Rogers Place Arena
09.2016 - 06.2021
- Greet premium seat and suite holders upon arrival, offering a warm and welcoming atmosphere.
- Familiarize yourself with the arena's food and beverage offerings, including special menus and promotions.
- Maintain cleanliness and order in the premium seating areas and suites throughout the event.
- Proactively resolve issues that may arise during an event, such as billing disputes, special requests, or any guest concerns.
Server
Earls Kitchen + Bar
07.2017 - 02.2018
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Education
Bachelor of Arts -
MacEwan University
Edmonton, AB06.2026
High School Diploma -
McNally High School
Edmonton, AB06.2015
Skills
- Dining Customer Service
- Dining Area Maintenance
- Quality Control
- Menu Memorization
- Basic Accounting
- Beverage Preparation
- Wine Service
- Sales Expertise
Certification
- ProServe Liquor Staff Training
- Reel Facts Training
- Class 5 Operators License
Timeline
Server
Central Social Hall
04.2023 - Current
Bartender/ Server Trainer
Chop Steakhouse & Bar
10.2018 - 03.2023
Server
Earls Kitchen + Bar
07.2017 - 02.2018
Premium Level Server
Rogers Place Arena
09.2016 - 06.2021
Bachelor of Arts -
MacEwan University
High School Diploma -
McNally High School
- ProServe Liquor Staff Training
- Reel Facts Training
- Class 5 Operators License
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