Katelyne Cousineau
Blackfalds,AB
Summary
Reliable Associate with strengths in inventory management, training and customer satisfaction. Friendly, knowledgeable and hard-working team player. I have excellent strong ability in organization and material handling. Offering great communication, reliability and team work. Seeking work in an environment where I can grow, while helping your company reach its full potential.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Key Holder
Zumiez
Red Deer, Alberta
07.2024 - Current
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage and create business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money and giving change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Managed opening and closing operations such as balancing tills, and store paperwork.
Barback/Swamper (Seasonal)
The Sliver Buckle
Red Deer, AB
10.2023 - 11.2023
- Delivered beer safely to the beer tubs, and unloaded them within specified time frames.
- Cleaned up empty cups and bottles to help servers maintain a clean work environment.
- Weighted and maintained track of the amount of liquor on hand.
- Loaded and unloaded beer tubs.
- Assisted in providing more alcohol if needed.
- Provided customer service by helping customers with their empty cups, keeping their tables clean.
- Sorted and placed liquor on shelves, coolers or in bins to keep the workplace organized.
- Restock limes by cutting them into wedges
- Followed detailed instructions provided by supervisors and the AGLC
- Performed a variety of tasks like cleaning dishes, floors, drop-sinks, garbage, and made sure all coolers or alcohol cabinets were locked safely.
- Assisted Co-Workers with necessary need.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
Keyholder
Sports Experts
Red Deer, AB
11.2021 - 03.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Performed opening and closing duties including counting money in the cash drawer, reconciling tills, and setting up registers for the next day's operation.
- Created promotional materials such as flyers, signs, banners to support marketing initiatives.
- Processed payments using a variety of methods including credit card transactions, checks, gift cards..
- Conducted price changes as requested by management
- Handled opening and closing duties to keep store organized.
- Maintained store appearance.
- Signed for incoming shipments in manager's absence.
Education
High School Diploma -
Pines Alternative School
Red Deer, AB06.2023
Skills
- Customer relationship building
- Cleaning efficiency
- Reliable and trustworthy
- Time management skills
- Conflict Resolution
- Effective project completion
- Excellent communication skills
- Reliability
- Team Player
Certification
Certified proserve, ( August 20 , 2022 )
Registration number - 202205300083
Reference
Bergen Cunningham (Sports Experts)
587-876-7305
Matt Firth ( The Silver Buckle)
587-731-0581
Timeline
Key Holder
Zumiez
07.2024 - Current
Barback/Swamper (Seasonal)
The Sliver Buckle
10.2023 - 11.2023
Keyholder
Sports Experts
11.2021 - 03.2023
High School Diploma -
Pines Alternative School
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