Dakota Munro
Fort Frances,ON
Summary
Experienced in customer service, cash handling, planning, and staff management with a vast knowledge in these areas. Demonstrated problem-solving skills and effective communication abilities leading to consistent successful outcomes. Enjoys hands-on work and embraces getting hands dirty. Possesses a strong aptitude for mechanics and interpersonal skills, always eager to expand knowledge and learn new things.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Sunset Country Cleaning
Rainy River District, Ontario
09.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Service Writer
Barry Jay’s Marine
Edmonton, AB
05.2022 - 08.2022
- Answer phone calls to schedule customers, order parts, prepare repair orders or to help with parts requests
- Communicate with suppliers to order parts
- Computer work – write and update detailed repair orders as job status changes, jobs are added/deleted, or parts have arrived
- Receive parts as they arrive, update purchase orders, invoices, and repair orders
- Work closely with service writer and manager to ensure schedules maintained
- Help walk-in customers with parts requests
- Create invoices and cashier using Moneris terminals
Meat Wrapper
Lethbridge Meats & Seafoods/The Mad Butcher
Lethbridge, AB
11.2019 - 04.2021
- Wrap custom cut meat, pick and prepare orders, package any other product made
- Assist with other store duties – assisting customers, cleaning work areas, etc
Sales Associate
Liquor Depot Scenic Square
Lethbridge, AB
04.2017 - 05.2018
- Stock shelves, clean store, customer service duties
- Work cash register – scan products and take customer payments
Loans Officer
Cashco Financial
Lethbridge, AB
01.2015 - 12.2016
- Welcome customers and assess financial needs and all financial requirements
- Set up personal loans profiles, including personal information (called and verified references, employer’s and client’s phone numbers, assessed clients ability to pay back); accept or deny loans based on criteria
- Set up prepaid visas for loan amount to go on
- Accept cash/debit payments on client’s debt; cold calls and checkup calls
- Received monthly bonus pay for meeting my quota
Customer Service/Cashout
Centre Village Liquor
Lethbridge, AB
01.2015 - 12.2015
- Create financial reports and support all areas of responsibility within a3 person finance team
- Manage a70% profit quota per week
- Analyze, examine, and interpret account records, compiled financial information, and reconciled reports and financial data
- Perform process analysis, and communicate recommendations to management
- Process journal entries and perform corrections to ensure accurate records
Shift Manager
Arby’s
Lethbridge, AB
08.2014 - 05.2015
- Conduct thorough reviews of employees and submitted report online
- Train and supervise new employees, ensuring they maintain fastidious attention to detail
- Forecast losses and earnings using quantitative/qualitative analyses to a high degree of accuracy, allowing the company to intelligently manage and invest resources
- Adhere to departmental controls and regulations maintain ethical conduct at all times
- Create weekly schedule and manage payroll
Education
GED - undefined
Winston Churchill High School
06.2012
Skills
- Creative Problem Solver
- Trusted keyholder
- Exceptional Communication Skills
- Adhere to High Customer Service Standards
- Quick Learner
- Proficient in Cash Management
- Skilled Trainer
- Exceptional Telephone Etiquette
- Small business operations
- Customer relations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business administration
- Business marketing
- Employee development
- Administrative oversight
- Bidding processes
- Contract management
- Human resources
- Social media control
- Marketing tactics
- Hiring and staffing
Certification
- Worker Health and Safety in4 Steps (Dec2022)
- Pro-Serve Certificate (May2016)
- Supervisor Health and Safety Awareness in5 Steps (Dec2022)
- G2 Driver’s License
- WHMIS (Dec2022)
Languages
English
Full Professional
Timeline
Owner
Sunset Country Cleaning
09.2022 - Current
Service Writer
Barry Jay’s Marine
05.2022 - 08.2022
Meat Wrapper
Lethbridge Meats & Seafoods/The Mad Butcher
11.2019 - 04.2021
Sales Associate
Liquor Depot Scenic Square
04.2017 - 05.2018
Loans Officer
Cashco Financial
01.2015 - 12.2016
Customer Service/Cashout
Centre Village Liquor
01.2015 - 12.2015
Shift Manager
Arby’s
08.2014 - 05.2015
GED - undefined
Winston Churchill High School