Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dakota Legg

Summary

Versatile content writer and customer service professional with over 5 years of experience in client-facing roles and a growing presence in the fantasy sports media space. Currently producing PGA Tour DFS and betting analysis articles for RotoBaller. Skilled in simplifying complex data into clear, actionable insights. Seeking to expand further into the sports media or content creation industry.

Overview

6
6
years of professional experience

Work History

PGA Fantasy and Betting Writer

RotoBaller
01.2024 - Current
  • Write weekly DFS and betting content for PGA Tour events, focusing on individual player analysis and matchup breakdowns
  • Use tools such as DataGolf and PGA to support insights with advanced stats and trends
  • Articles are featured on RotoBaller's golf content platform, helping readers make informed lineup and betting decisions
  • Consistently meet content deadlines and adjust to last-minute player field changes

Customer Service Representative

Hub International
10.2022 - Current
  • Handle high volume of customer chats with minimal wait times
  • Update account information and maintain accurate records
  • Respond to customer requests for products, services, and information
  • Escalate major issues as needed while ensuring prompt follow-up and resolution
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Sales Representative

Colautti Brothers Floors
05.2021 - 10.2022
  • Developed relationships with new and returning customers in-store and via phone
  • Generated quotes, performed on-site measurements, and calculated material requirements
  • Maintained courteous communication and followed COVID-19 safety protocols

Sports Specialist (ESPN)

Sutherland Global Services
02.2019 - 05.2021
  • Supported ESPN clients through live chats, emails, calls, and social media
  • Managed and logged interactions in CRM software
  • Handled 50-200 inquiries per day, often troubleshooting streaming, subscription, and login issues

Education

Skilled Trades Certificate - Electrical Techniques

St. Clair College of Applied Arts and Technology
Windsor, ON
04.2017

Skills

  • Original content creation
  • Proficient in data analysis
  • Strong research skills
  • Effective grammar application
  • Deadline management
  • Editing and proofreading

Timeline

PGA Fantasy and Betting Writer

RotoBaller
01.2024 - Current

Customer Service Representative

Hub International
10.2022 - Current

Sales Representative

Colautti Brothers Floors
05.2021 - 10.2022

Sports Specialist (ESPN)

Sutherland Global Services
02.2019 - 05.2021

Skilled Trades Certificate - Electrical Techniques

St. Clair College of Applied Arts and Technology

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Dakota Legg