Dakota Kalita
Wallacetown,Canada
Summary
Current child care worker with over eight years of experience in customer service and office administration. A dedicated employee with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Child Care Educational Assistant
Dutton Child Care Centre
03.2023 - Current
- Developed strong rapport with over 50 students, fostering trust and mutual respect to create a positive atmosphere.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
- Partnered with parents to establish open communication lines, ensuring the continuity of care between home and childcare settings.
Dairy/Frozen Food Manager/Keyholder
West Lorne Foodland
11.2020 - 03.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste.
- Coordinated with suppliers to ensure timely deliveries and maintain appropriate stock levels.
- Collaborated with store management to develop promotional strategies for driving sales.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Cashier and Office Administration
West Lorne Foodland
02.2020 - 11.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced office efficiency by managing schedules, balancing tills, organizing files, and maintaining a clean workspace.
Call Centre Agent
Beer Store
11.2019 - 02.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cashier/Customer Service and Office Administration
McNaughtons Home Hardware and Building Centre
08.2014 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Psychology And Sociology
King's University College
London, ONBachelor of Arts - Criminology And French Language And Literature
Kings University-College
London, ON10.2019
High School Diploma -
West Elgin Secondary School
West Lorne, ON10.2014
Skills
- Versatile and creative thinker
- Patience and Empathy
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Staff Management
Certification
- A.W.C.B Certificate, 06/01/14, Barb Trudell School of Dance
- First Aid & CPR Level C with AED Awareness, 11/03/23, Canadian Red Cross
- TCPS 2: CORE 2022 Certification, 09/25/24
Affiliations
- Optimist International
Timeline
Child Care Educational Assistant
Dutton Child Care Centre
03.2023 - Current
Dairy/Frozen Food Manager/Keyholder
West Lorne Foodland
11.2020 - 03.2023
Cashier and Office Administration
West Lorne Foodland
02.2020 - 11.2020
Call Centre Agent
Beer Store
11.2019 - 02.2020
Cashier/Customer Service and Office Administration
McNaughtons Home Hardware and Building Centre
08.2014 - 11.2019
Bachelor of Arts - Psychology And Sociology
King's University College
Bachelor of Arts - Criminology And French Language And Literature
Kings University-College
High School Diploma -
West Elgin Secondary School
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