Dakota Jensen
Squamish,BC
Summary
Hardworking individual with proven relationship-building and time management skills in fast-paced environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Gatehouse Manager
Sea to Sky Parks
Squamish, BC
03.2022 - Current
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Collected park entrance fees, issued permits and accounted for money collected.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Logistics/Store Manager
Prime Gelato
Thunder Bay, ON
09.2020 - 10.2021
- Maintained high standards of internal and external customer service.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Lead Expeditor
The Keg Steakhouse and Bar
Thunder Bay, ON
11.2014 - 03.2020
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Provided mentorship and guidance to new kitchen team members.
Education
Work Safe BC
Occupational First Aid Level 1
Vancouver, BC07-2023
High School Diploma -
Sir Winston Churchill High School
Thunder Bay, ON06.2017
Skills
- Exceptional time management
- Focused and detail-oriented
- Proficient in Word and Excel
- Strong verbal and written communication
- Customer Relations
Timeline
Gatehouse Manager
Sea to Sky Parks
03.2022 - Current
Logistics/Store Manager
Prime Gelato
09.2020 - 10.2021
Lead Expeditor
The Keg Steakhouse and Bar
11.2014 - 03.2020
Work Safe BC
Occupational First Aid Level 1
High School Diploma -
Sir Winston Churchill High School
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