Dakota Holt
Geary,NB
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Dairy Queen, Canadian Tire, and Tim Hortons. Excelled in high-pressure situations, demonstrating exceptional patience, composure, and cash handling skills. Increased customer loyalty through effective problem resolution and professional service. Adaptability and a positive attitude underpin my reliable support to teams and customers alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Dairy Queen
11.2023 - 06.2024
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed food orders with accuracy and efficiency.
- Provided a clean and tidy area, ensuring proper sanitation.
Customer Service Cashier
Canadian Tire
05.2022 - 03.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Tim Hortons
06.2020 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders with accuracy and efficiency and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed Food orders and assisted in prep work.
Education
High School Diploma - Hight School
St Stephen High School
St Stephen 06.2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- Time management
- Adaptability and flexibility
- Positive and professional
Languages
English
Professional Working
Certification
Basic first aid and cpr
Additional Information
I generated volunteer experience in childcare, volunteering at a childcare facility in my neighborhood, gaining unique experience and knowledge working with children within a variety of ages, assisting the staff with meals, naptime, activities and age appropriate discipline.
Timeline
Customer Service Cashier
Dairy Queen
11.2023 - 06.2024
Customer Service Cashier
Canadian Tire
05.2022 - 03.2023
Customer Service Cashier
Tim Hortons
06.2020 - 05.2022
High School Diploma - Hight School
St Stephen High School
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