Dakota Hodge
Nanaimo,BC
Summary
Motivated and detail-oriented professional with a background in optimizing business operations and fostering team collaboration. Proven ability to manage tasks efficiently in fast-paced environments, with strong skills in document preparation, time management, and attention to detail. Eager to apply my passion for archaeology by transitioning into the field, leveraging my transferable skills in organization, research, and problem-solving. Committed to building a long-term career in archaeology and contributing to the discovery and preservation of cultural heritage.
Overview
3
3
years of professional experience
Work History
Assistant
Harbour City Plumbing
12.2022 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Supported senior management to make informed decisions, conducting thorough market research.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
Barista
Starbucks
10.2021 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Used POS system to accurately enter orders and process payments.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within cafe
Education
Bachelor of Arts - Anthropology
Vancouver Island University
Nanaimo, BC06.2024
Skills
- Familiar with the Heritage Conservation Act
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Relationship Building
- Verbal and written communication
- Document Preparation
- Data Confidentiality
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Elementary
Timeline
Assistant
Harbour City Plumbing
12.2022 - Current
Barista
Starbucks
10.2021 - 08.2024
Bachelor of Arts - Anthropology
Vancouver Island University
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