Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Dakota Ekelund

Camrose

Summary

Driven and passionate Criminal Justice student with over 3 years’ experience in client service. Highly skilled at communicating, working independently, and in team efforts to complete tasks. Seeking to utilize exceptional client service skills, and attention to detail to improve any workplace.

Positive, reliable individual with strong interpersonal and organizational skills. Possesses deep understanding of automotive systems and solid technical aptitude, along with exceptional customer service and communication abilities. Capable of fostering customer satisfaction and efficiency in service process.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Person / Service Writer

Cranky's Bike Shop
03.2025 - 08.2025
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Trail Instructor

Pedalheads Bike Camps
07.2024 - 08.2024
  • Work with each individual child's needs to ensure proper skill development.
  • Communicate clearly with parents about the day to day activities and update on the skills achieved each day.
  • Be proficient in both trail and bike knowledge to successfully and safely lead off site bike rides.
  • Be knowledgeable in first aiding to prevent, and treat any injuries.

Cafeteria Attendant

Augustana College
09.2021 - 09.2023
  • Provide excellent customer service in a fast-paced environment.
  • Cook, prepare, and serve meals to guests per safe food-handling practices, with special attention to dietary restrictions and allergies upon request.
  • Operate in a team environment to accomplish associated tasks efficiently.
  • Utilize sanitization and decontamination practices during food preparation and handling processes.
  • Manage the cash register and alternate tenders and balance the till upon closing.

Sales Associate

Revolution Cycle
04.2023 - 08.2023
  • Work with clients to identify their needs and direct them toward the appropriate products.
  • Research and identify types of inventory and parts to ensure efficiency.
  • Utilize problem-solving and critical thinking skills to handle customer concerns professionally and courteously.
  • Take inventory and rotate stock as required.
  • Employ active listening skills, attention to detail, interpersonal communication, teamwork, and multitasking to meet sales goals and improve efficiency.

Education

Bachelor of Arts - Law, Crime, And Justice

University of Alberta – Augustana Campus
Camrose, AB
03-2026

High School Diploma - undefined

Bawlf School
01.2022

Skills

  • Proficient in Adobe Creative Suite
  • Thorough quality assurance
  • Client relations
  • Problem-solving skills
  • Strong verbal and written communication
  • Proficient in Microsoft Office Suite
  • Strategic prioritization skills
  • Audio transcription

Languages

English
Native or Bilingual

Certification

  • Standard First Aid & CPR - Level C Canadian Red Cross | 2021-12 – 2024-12 | St. Johns 2024-06 - Present
  • National Lifeguarding & O₂ Administration Canadian Red Cross | 2021-12 – 2024-12

Timeline

Sales Person / Service Writer

Cranky's Bike Shop
03.2025 - 08.2025

Trail Instructor

Pedalheads Bike Camps
07.2024 - 08.2024

Sales Associate

Revolution Cycle
04.2023 - 08.2023

Cafeteria Attendant

Augustana College
09.2021 - 09.2023

High School Diploma - undefined

Bawlf School

Bachelor of Arts - Law, Crime, And Justice

University of Alberta – Augustana Campus

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Dakota Ekelund