Dakota Cornell-McCulloch
Qualicum,BC
Summary
Hardworking Server/Bartender with an upbeat and friendly attitude. Experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed in the craft beer industry.
Overview
4
4
years of professional experience
Work History
Sales Associate and Manager
Mystic Lotus
2015.03 - 2018.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Responsible for bank deposits and payroll.
- Built relationships with customers to encourage repeat business.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server and Bartender
Garricks Head Pub
2013.12 - 2016.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Early Childhood Education Diploma - Early Childhood Education
Grant MacEwan University
Edmonton, AB06.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- High-volume dining
- Food safety understanding
- Quality Control
- Food and beverage pairings
- Warm and Friendly
- Adaptable and Flexible
- Teamwork and Collaboration
Languages
French
Elementary
Timeline
Sales Associate and Manager
Mystic Lotus
2015.03 - 2018.06
Server and Bartender
Garricks Head Pub
2013.12 - 2016.06
Early Childhood Education Diploma - Early Childhood Education
Grant MacEwan University
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