Daje Charles
Surrey,BC
Summary
Dynamic Lead Esthetician with a proven track record at Severine Spa and Wellness, excelling in team leadership and customer service. Expert in microdermabrasion and skincare product sales, I developed customized treatment plans that significantly enhanced client satisfaction. Passionate about mentoring and fostering a collaborative environment to elevate service quality.
Overview
5
5
years of professional experience
Work History
Lead Esthetician
Severine Spa and Wellness
01.2023 - Current
- Managed daily operations of esthetic services, maintaining exceptional client experiences.
- Mentored junior estheticians, enhancing team skill sets and service delivery.
- Developed customized treatment plans based on client needs and skin analysis.
- Implemented new skincare protocols to improve service efficiency and client satisfaction.
- Performed nail care services including manicures, pedicures, and nail enhancements with precision.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Collaborated with team members to streamline service delivery and improve client satisfaction rates.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Esthetician
Aru Spa and Salon
09.2021 - 01.2023
- Delivered personalized skincare consultations, addressing client concerns and recommending appropriate treatments.
- Performed various facial treatments, ensuring adherence to safety and hygiene standards.
- Maintained accurate records of client services and preferences for future reference.
- Assisted in the application of makeup products, enhancing clients' overall aesthetic experience.
- Attended training sessions to stay updated on industry trends and new product launches.
- Contributed to spa inventory management by tracking supplies and notifying management of reorder needs.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Host/expo
Comedy Block
03.2020 - 08.2021
- Monitored dining area for cleanliness and guest satisfaction.
- Collaborated with team members to enhance service flow during peak hours.
- Learned menu details to provide accurate information to guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Certificate -
Mc College
CalgarySkills
- Team leadership
- Microdermabrasion expertise
- Skin tightening methods
- Hydrafacial experience
- Sales and upselling
- Customer service
- Attention to detail
- Multitasking and organization
- Skincare product sales
- Verbal and written communication
- Social media marketing
Languages
English
Professional Working
Timeline
Lead Esthetician
Severine Spa and Wellness
01.2023 - Current
Esthetician
Aru Spa and Salon
09.2021 - 01.2023
Host/expo
Comedy Block
03.2020 - 08.2021
Certificate -
Mc College
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