DaJanea Colen
Ontario,CA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Security Professional
Allied Universal
06.2024 - Current
- Conducted comprehensive security assessments to identify vulnerabilities and enhance safety protocols.
- Developed and implemented training programs for new security personnel to ensure compliance with policies.
- Coordinated incident response efforts, maintaining clear communication with local law enforcement and emergency services.
- Monitored surveillance systems, analyzing footage to detect suspicious activity and prevent security breaches.
- Analyzed incident reports to identify trends, proposing solutions to mitigate future risks and improve procedures.
Forklift Driver / Order Picker
BootBarn Distribution
10.2021 - 07.2023
- Operated forklifts to transport materials efficiently within warehouse.
- Conducted routine safety inspections to ensure equipment compliance and functionality.
- Monitored inventory levels and reported discrepancies to management promptly.
- Implemented best practices for material handling, enhancing overall workflow efficiency.
- Maintained accurate logs of equipment usage, ensuring accountability and traceability.
Customer Service Rep / Shift Leader
Jersey Mike’s Subs
03.2018 - 08.2019
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Trained new staff on service protocols and menu offerings to enhance team performance.
- Implemented process improvements that streamlined order taking and reduced wait times.
- Developed strong relationships with regular customers to improve loyalty and satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Material Handler
FedEx Express
03.2014 - 05.2016
- Operated forklifts and pallet jacks to efficiently move materials within warehouse environment.
- Loaded and unloaded packages from delivery vehicles, ensuring accurate inventory management.
- Collaborated with team members to optimize workflows and reduce processing times during peak hours.
- Assisted in developing training materials for staff, promoting consistent adherence to operational procedures.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Customer Service Rep / Shift Leader
Slater’s 50/50
03.2013 - 05.2016
- Maintained knowledge of product offerings, ensuring accurate information for customers.
- Handled cash transactions accurately, balancing registers at end of shifts consistently.
- Monitored inventory levels, coordinating restocking efforts with management to prevent shortages.
- Collaborated with team members to uphold high standards of cleanliness and safety in service areas.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - Graphic Design And Visual Communications
Full Sail University
Winter Park, FL01.2025
Associate of Arts - Graphic Design
Platt College
Ontario, CA01.2021
High School Diploma -
Etiwanda High School
Etiwanda, CA01.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- CCTV monitoring
- Risk assessment
- Secure coding practices
- Positive attitude
- Order picking
- Loading and unloading
- Material handling
Timeline
Security Professional
Allied Universal
06.2024 - Current
Forklift Driver / Order Picker
BootBarn Distribution
10.2021 - 07.2023
Customer Service Rep / Shift Leader
Jersey Mike’s Subs
03.2018 - 08.2019
Material Handler
FedEx Express
03.2014 - 05.2016
Customer Service Rep / Shift Leader
Slater’s 50/50
03.2013 - 05.2016
Bachelor of Arts - Graphic Design And Visual Communications
Full Sail University
Associate of Arts - Graphic Design
Platt College
High School Diploma -
Etiwanda High School
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