DAJANAE WILLIAMS
Petaluma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Data Entry Operator Level 2
WestAmerica Bank
08.2023 - Current
- Perform centralized data entry maintenance to new and existing accounts on the IMPACS,ST, IC,HX and TX systems
Host
Applebee's Grill And Bar
03.2023 - 08.2023
- Maintaining seating rotation to optimize the server’s ability to deliver timely guest service
- Greeting and seating guests
- Bussing tables
Seasonal Cashier
Michaels Arts And Crafts
11.2022 - 01.2023
- Leveraged POS system to perform purchase transactions for customers and team members
- Marketed the company’s loyalty program to actively bring in new loyalty reward members into the company’s program
- Check Into Cash, Fairfield, CA — CSR
Teller
Check Into Cash
06.2021 - 06.2022
- Drafted currency and transaction reports at the close of each business day
- Educated customers on the benefits and risks of specific loans and lines of credit
- Reconciled and prepared bank deposits
- Maintained cash accuracy by working with the supervisor to correct any deficiencies
- Adhered to security and regulatory requirements surrounding financial transactions
- Balanced cash drawer and store vault to maintain full accountability for assigned cash on hand
- Performed courtesy, collection calls
Cashier
99 Cents Only
02.2021 - 06.2021
- Leveraged POS system to perform purchase transactions for customers and team members
- Maintained inventory and store visual presentation to meet customer needs
Seasonal Warehouse Associate
Amazon
06.2020 - 10.2020
- Scanning and sorting of packages
Sales Associate Level 1
Macy's
06.2019 - 06.2020
- Drove sales through customer relationship building and suggestive selling techniques
- Followed checklist to complete retail store opening and closing activities
- Promoted benefits of store credit card and loyalty program to encourage repeat business
- Operated cash register to process sales transactions and handle payments
Shift Manager/Skating Carhop
Sonic Drive
03.2019 - 06.2019
- Used company tools and resources to train employees
- Maintained adequate shift staffing levels to meet projected sales or customer levels
- Assisted with food prep tasks
- Delivered customer checks and securely processed credit card and cash payments
- Delivered orders to the kitchen and served food to guests
- Remedied guests’ complaints and escalated serious issues to the restaurant manager
Education
BS - Psychology
Capella University
Minneapolis, MNCertificate - Medical Terminology
Rice University
Houston, TX05.2022
High School Diploma - undefined
Armijo High School
Fairfield, CA06.2015
Skills
- Implemented POS software solutions to streamline transaction processes
- Oversaw dining room operations to ensure exceptional guest experiences
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Coordinated reservations for events and meetings Assisted clients in selecting appropriate venues Supported team members in managing scheduling conflicts
- Facilitated hosting functions to enhance guest experiences
- Processed billing and payments efficiently to support team operations Assisted in maintaining accurate financial records for smooth transaction flow Collaborated with team members to resolve payment discrepancies promptly
- Executed monetary transaction processes with precision and accuracy
- Oversaw kitchen staff operations to ensure efficient food preparation and service
- Assisted guests with check-in and check-out processes Guided visitors to their designated areas Provided support in addressing guest inquiries
- Assisted in maintaining cleanliness and organization of dining areas Supported waitstaff by clearing and resetting tables efficiently Contributed to a positive dining experience for guests
- Assisted in managing rewards programs to enhance customer engagement and satisfaction Supported team efforts in implementing promotional strategies to increase participation Contributed to the development of user-friendly materials for program communication
- Assisted with phone inquiries to provide timely information to customers Supported team members in addressing client concerns through effective communication Facilitated resolution of issues by directing calls to appropriate departments
- Executed bank deposit preparation processes to ensure accurate and timely financial transactions
- Streamlined front of house operations to enhance guest experience
- Operated multi-line telephone systems to facilitate communication among team members Assisted in troubleshooting issues to maintain system functionality Supported daily operations by managing incoming and outgoing calls effectively
- Delivered food to customers with attention to presentation and quality
- Facilitated staff training programs to enhance team skills and performance
- Oversaw shift operations to ensure efficient workflow and team performance
- Facilitated conflict resolution and managed complaint processes to enhance customer satisfaction
- Demonstrated expertise in navigating financial laws and regulations
- Achieved RBS certification to enhance professional qualifications
- Obtained food handler's permit to ensure compliance with health and safety regulations
Certification
Medical Terminology 1 Certificate
Timeline
Direct Data Entry Operator Level 2
WestAmerica Bank
08.2023 - Current
Host
Applebee's Grill And Bar
03.2023 - 08.2023
Seasonal Cashier
Michaels Arts And Crafts
11.2022 - 01.2023
Teller
Check Into Cash
06.2021 - 06.2022
Cashier
99 Cents Only
02.2021 - 06.2021
Seasonal Warehouse Associate
Amazon
06.2020 - 10.2020
Sales Associate Level 1
Macy's
06.2019 - 06.2020
Shift Manager/Skating Carhop
Sonic Drive
03.2019 - 06.2019
High School Diploma - undefined
Armijo High School
BS - Psychology
Capella University
Certificate - Medical Terminology
Rice University