Jaykumar Patel
Burnaby,BC
Summary
Dynamic leader and team player with proven expertise in customer service and problem-solving honed at Cafe Appetito. Excelled in creating efficient, safe work environments and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through innovative strategies and attention to detail.
Overview
8
8
years of professional experience
Work History
Team Member
Kenya Food and Spices (Convience Store)
Vancouver, BC
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Nawab Meat Restuarant
India
11.2020 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Team Leader
Cafe Appetito (Restuarant)
India
04.2016 - 06.2020
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Cook as per menus such as Sandwiches, party orders as well on trays, fries, wedges, chicken burger, wraps and many more,
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Labelling, pricing, storage, packaging, stocking inventory as per First in First out method.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Education
Diploma - Electronics And Telecomunication Engineering
DR APJ Kalam University
India06.2019
Diploma - Computer Hardware And Networking
Shree Institue of Information Technology
India12.2017
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cleaning
- Cash Handling
- Flexible Schedule
- Safety understanding
- Organizing Work Stations
- Goal Setting and Achievement
- Product Knowledge
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Availability
Monday to Sunday
( Full time)
( Morning to Overnight)
Timeline
Team Member
Kenya Food and Spices (Convience Store)
08.2023 - Current
Team Member
Nawab Meat Restuarant
11.2020 - 05.2023
Team Leader
Cafe Appetito (Restuarant)
04.2016 - 06.2020
Diploma - Electronics And Telecomunication Engineering
DR APJ Kalam University
Diploma - Computer Hardware And Networking
Shree Institue of Information Technology