Experienced Software Support Analyst with a robust background at Vocantas, adept in Postman API testing and SQL server management. Demonstrates exceptional problem-solving skills and a proven track record of enhancing client satisfaction through seamless software integration and technical support. Excelled in team collaboration and client communication, significantly improving system efficiency and user experience.
Postman API testing
Vbvoice IVR testing
VMware
Lumenvox Diagnostics
SQL server management Studio
Active Directory
MS Azure Cloud
Twilio
Python
Java (JSON)
Team Support Ticketing system
Easytech
Zendesk
Jira
Microsoft Office suites
Office 365
Remote access tools
Team Viewer
Anydesk
Cisco telephony systems
Linux
Windows
Mac OS
Android
LAN/VLAN/ WLAN networking