DAIVIEN CHEA
San Diego
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Creating positive customer experiences. Team player works well both independently and within team settings to achieve goals.
Overview
8
8
years of professional experience
Work History
Security Guard
Securitas
03.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Loaner Agent
BMW
02.2023 - 03.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Warehouse Associate
Northside Imports
10.2022 - 02.2023
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Warehouse Associate
Hunter Industries
06.2022 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Fast Food Worker
In N Out
02.2020 - 03.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Belmont Park
San Diego Coaster Company
04.2017 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Hoover High
San Diego, CA06.2018
Skills
- Verbal and written communication
- Workplace safety
- Work ethic
- Adaptable and flexible
- Reliable and responsible
- Team player
- Customer service
Hobbies and Interests
Spending time with family, working on cars
Timeline
Security Guard
Securitas
03.2024 - Current
Loaner Agent
BMW
02.2023 - 03.2024
Warehouse Associate
Northside Imports
10.2022 - 02.2023
Warehouse Associate
Hunter Industries
06.2022 - 09.2022
Fast Food Worker
In N Out
02.2020 - 03.2022
Belmont Park
San Diego Coaster Company
04.2017 - 03.2022
High School Diploma -
Hoover High
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