Daisy Bernard
Summary
A talented professional with extensive experience in customer service and childcare services: possessing meticulous and strong organizational skills with a dedicated work ethic and positive enthusiasm. Proven ability to provide strong customer service which includes fostering critical thinking and problem solving in children. Good development of communication and time management abilities, while maintaining high standards and delivering quality results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sheridan College Placement Student
Our Lady Providence Catholic School - Family Day
01.2025 - Current
- Observe and document play based behaviour through pedagogical documentation
- Serve and monitor children during snack time
- Job shadow RECE
Sheridan College Placement Student
BrightPath Child Care Centre
09.2024 - 12.2024
- Plan play based activities focused on high scope curriculum
- Interact and monitor children
- Job shadow a RECE
Early Childhood Education Assistant
Royal Academy Montessori
01.2023 - 06.2024
- Assist with planning and implementation of age-appropriate activities and experiences for children using observing, questioning, demonstrating and reinforcing techniques
- Develop daily program schedules that include indoor/outdoor, active/quiet and individual and group activities that meet Ministry standards
- Ensure children are always supervised and engaged in safe activities throughout the day
- Responsible for maintaining effective relationships with parents/caregivers
- Attends to the children’s physical needs (ie diapering, toileting, eating, and sleeping)
- Provides first aid and medication in accordance with policy and regulations
- Work as a key member of a staff team that consistently strives for inclusion and excellence
Customer Service Representative - part time
City of Brampton Recreation
04.2019 - 03.2020
- Provide frontline customer service to the public regarding registrations, bookings, program availability while engaging customers in a professional manner
- Assist customer service representatives with service issues in a courteous and professional manner
- Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
- Train unfamiliar staff on opening procedures and creation of daily schedules
- Provide administrative support to the facility clerk
- Balance and verify daily revenue and complete administrative paperwork/reports
- Maintain an understanding of department programs and services
Move Manager
Armstrong Moving
04.2008 - 08.2018
- Manage and coordinate corporate relocations across North America
- Prepare move cost estimates & invoices and collect & process payments
- Act as the alternate Supervisor when necessary
- Train new employees
- Create and update operating procedures
- Market new business to potential customers
Education
Early Childhood Education (Intensive) -
Sheridan College
04.2025
Computer Science -
Sheridan College
04.2004
Skills
- Fast learner
- Positive attitude
- Computer skills (Microsoft Office Suite)
- Customer service
- Ethical awareness
- Time management
- Attention to detail
- Punctual and reliable
- Team collaboration
Certification
Standard First Aid – CPR C – AED, St. John Ambulance
Timeline
Sheridan College Placement Student
Our Lady Providence Catholic School - Family Day
01.2025 - Current
Sheridan College Placement Student
BrightPath Child Care Centre
09.2024 - 12.2024
Early Childhood Education Assistant
Royal Academy Montessori
01.2023 - 06.2024
Customer Service Representative - part time
City of Brampton Recreation
04.2019 - 03.2020
Move Manager
Armstrong Moving
04.2008 - 08.2018
Early Childhood Education (Intensive) -
Sheridan College
Computer Science -
Sheridan College
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