Daisy A. Galvan Ulloa
Costa Mesa
Summary
Dedicated CNA with recent training and a current California certification, transitioning from over two years of exceptional customer service experience. Proven ability to manage high-pressure environments, maintain cleanliness and hygiene, and foster positive guest interactions. Skilled in teamwork, communication, and maintaining a welcoming atmosphere, ensuring high levels of satisfaction and care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Hilton Garden Inn Hotel
02.2024 - Current
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Barista
Balboa Lily
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Cashier
Panda Express
10.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Nursing
Santa Ana College
Santa Ana, CA05.2026
Skills
- Team Player
- Vital signs monitoring
- Basic Life Support
- Attention to Detail
- Patient relationship building
- Documenting behaviors
- Patient Care Quality
- Time Management
Objective
Compassionate Certified Nursing Assistant (CNA) with a current California certification, seeking to join your dynamic clinical team. Dedicated to delivering exceptional daily nursing care and creating memorable experiences for guests, aligned with your mission to inspire hope and well-being. Eager to bring a positive, can-do attitude to your skilled nursing facility.
Accomplishments
Completed 120 hours of clinical training at a local nursing home, gaining hands-on experience in patient care and daily operations.
Certification
Certified Nursing Assistant (CNA)
Basic Life Support (BLS) Certification
Timeline
Barista
Hilton Garden Inn Hotel
02.2024 - Current
Barista
Balboa Lily
10.2023 - Current
Cashier
Panda Express
10.2021 - 06.2022
No Degree - Nursing
Santa Ana College
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